Senior Behavioral Care Manager IOP Full-Time

Position is remote 100 telehealth.

**All candidates residing in Mountain Central and Eastern Time Zones are welcome to apply but must be able to work MondayFriday 11:30AM8PM Pacific Time! and 1 Sat shift a month**

Who we are:

Bend Health is revolutionizing the treatment of mental health conditions for kids and teens. Our innovative technology achieves better outcomes and leads to happier healthier lives while ensuring stigma costs and logistics are no longer barriers. Come and be part of a fun collaborative supportive motivated and datadriven team thats creating the first scalable and integrated model in mental healthcare for kids and teens. Help us shape the future of pediatric mental health and bend the healthcare system to work better for everyone.

Todays world can be intense and stressful and its taking an unprecedented toll on kids teens and families. Bend Health Coaching Services are designed specifically to extend more helpful resources to more families who need help managing the ups and downs of everyday life. As the research shows mental health coaching is an effective way to manage emotions challenge negative thinking and reduce stress and anxiety.

Were looking for a Behavioral Care Manager (BCM) to join our IOP team. In this role youll serve as the primary coordinator of care ensuring that each member and their family has a seamless supportive and effective treatment experience from admission through discharge.

Position Summary

As a Behavioral Care Manager supporting the Virtual Intensive Outpatient (IOP) you will oversee the full lifecycle of care coordination for members in our virtual IOP. You will provide admissions support including screening and qualifying prospective members for program eligibility conducting clinical outreach to families and onboarding new members. Additionally you will manage case coordination facilitate communication across multidisciplinary teams and support members and caregivers throughout their IOP journey.

This position reports to the Virtual IOP Clinical Consultant.

What Youll Do

Admissions & Clinical Outreach

• Conduct clinical outreach to families to provide education about the IOP services and determine interest in participation.
• Screen and assess prospective members for eligibility in the IOP ensuring clinical appropriateness for the intensive level of care.
• Gather and review clinical documentation to support eligibility determinations.
• Guide families through the admissions process addressing questions about programming insurance and expectations.
• Ensure timely scheduling of intake assessments once members are qualified for IOP enrollment.

Biopsychosocial Intakes

• Conduct comprehensive biopsychosocial assessments for members entering the IOP gathering relevant clinical psychosocial and family information.
• Orient members and their families to the IOP program including group schedules program expectations technology setup and available services.
• Provide education on financial responsibilities including estimated costs and insurance coverage to caregivers.

Member Care Coordination

• Develop individualized care plans in collaboration with the treatment team ensuring alignment with treatment goals and insurance requirements.
• Coordinate group therapy schedules individual therapy family therapy and psychiatric services ensuring smooth scheduling and participation.
• Serve as the primary point of contact for members and families offering regular updates and proactive case management.
• Coordinate external case management needs with schools Primary Care Providers (PCPs) and community resources.
• Assist with discharge planning and transition to lower levels of care or additional services collaborating with internal and external teams.

Transition Management

• Notify Core Care teams when members transition into and out of the IOP ensuring continuity of care across programs.
• Communicate IOP program requirements and expectations with Core Care team members and caregivers to ensure alignment.

Documentation and Compliance

• Maintain accurate and timely documentation in the electronic health record (EHR) ensuring adherence to organizational regulatory and compliance standards.
• Complete and upload all required assessments safety plans and diagnostic documentation in a timely manner.
• Monitor member progress and update care plans as needed based on treatment team input.

Program and Team Support

• Support group facilitators by managing member needs during sessions including conducting realtime risk assessments if indicated.
• Provide session coverage (individual family or group therapy) when the assigned clinician is unavailable.
• Facilitate scheduling of all required services including psychiatric appointments individual therapy and family therapy.

Collaboration and Communication

• Act as a liaison between families the IOP treatment team and external providers to ensure coordinated wraparound care.
• Collaborate with internal teams to proactively identify and address barriers to care optimizing the member experience.

Core Competencies:

• ProblemSolving & Adaptability Navigate complex clinical and administrative challenges with a solutionfocused mindset ensuring smooth care coordination in a dynamic virtual setting.
• Effective Communication & Advocacy Serves as the primary liaison between families providers and external stakeholders advocating for members needs while ensuring alignment with treatment goals.
• Technology Proficiency & Telehealth Navigation Utilizes electronic health records (EHR) telehealth platforms and digital tools to manage case coordination documentation and member communication efficiently.
• Crisis Management & Risk Assessment Identifies and responds to safety concerns in realtime conducting risk assessments and implementing appropriate interventions to support member stabilization.
• Leadership & Team Collaboration Works collaboratively with crossfunctional teams provides support to peers and contributes to a culture of continuous learning and clinical excellence..

Who You Are

• Masters degree in Social Work (MSW) Required
• Experience working with pediatric and adolescent populations including families.
• Techsavvy with the ability to navigate telehealth platforms and EHR systems.
• Highly organized with strong attention to detail and the ability to manage multiple priorities in a dynamic virtual care environment.
• Warm empathetic and engaging communication style that builds trust with members and families.
• Skilled in case management care coordination and collaborative care delivery.
• Comfortable with evening hours to accommodate member needs.
• Bilingual abilities are a plus!

Why Join Us

• Be part of an innovative missiondriven company transforming pediatric mental health care.
• Work in a supportive collaborative and inclusive environment.
• Opportunities for professional development and training in cuttingedge collaborative care models.
• Competitive compensation and comprehensive benefits.

Work schedule: MondayFriday 11:30AM8PM Pacific Time and 1 Sat per month

The salary range for United States residents is $55K $75K. Pay is based on several factors including but not limited to education work experience certifications etc. In addition to your salary Bend Health offers a comprehensive benefits package incentive and recognition programs equity and 401k contribution (all benefits are subject to eligibility requirements). Come join us to expand access to quality mental health care for kids teens and families!

We want to inform you regarding fraudulent postings and communications from individuals posing as Bend Health employees to job seekers. Please look at our current openings to ensure they match with thirdparty job hosting sites. If you are applying for a position with us we will always take the following steps:

• We will only email you from the @bendhealth domain
• Our screenings and interviews will be via phone or Zoom/Google Meets Video Never chat or instant message
• We will not send you a check until you are actively employed
• We will never ask you for personal payment or require you to purchase equipment

We are here to help if you have any questions or concerns about a job posting. Please reach out directly to for inquiries. Thank you again for your interest and we look forward to connecting with you!

At Bend Health we believe that our diverse perspectives are our biggest strengths and that embracing them will create real change in healthcare. As an equal opportunity employer we are committed to building an inclusive environment where you can be you.