Cat Foster Adoption Support Specialist

• Act as a primary point of contact for fosters and adopters of APA! cats offering conciergelevel service for pre and postadoption medical behavioral and general support.
• Maintain a positive and respectful attitude towards each of our individual fosters recognizing them as valuable volunteers. Assess their skills requirements and preferences to provide tailored support and guidance.
• Oversee the creation and distribution of communications across various platforms (email social media) to effectively recruit fosters.
• Identify recruit and train volunteers to assist in various fostering tasks enhancing the efficiency and effectiveness of the fostering program.
• Ensure accuracy and honesty in portraying available foster cats staying updated on their evolving medical or behavioral needs and adjusting marketing materials accordingly.
• Efficiently coordinate the transfer of foster cats between fosters and facilitate new foster placements to ensure swift and smooth transitions.
• Facilitate the matchmaking process between potential foster parents and cats considering both parties needs while promoting growth and diversity by encouraging fosters to try new opportunities.
• Responsible for the daily care of cats in adoption centers including feeding cleaning enclosures administering medications and monitoring overall health and wellbeing.
• Assess the needs of cats requiring urgent placement and act swiftly to coordinate urgent foster placements.
• Maintain a record of foster cats with impending return deadlines ensuring they receive priority attention during foster matchmaking while also proactively informing onsite staff about their return and requirements in advance to facilitate a seamless transition.
• Address medical inquiries coordinate medication requests according to established protocols schedule medical services and assist with finding new foster placements or addressing behavioral concerns.
• Manage a caseload of cats ensuring timely followups and proactive outreach to foster parents.
• Collaborate closely with onsite cat teams (care placement intake) to ensure accurate information and medical requirements are communicated effectively to foster parents.
• Coordinate medical and marketing needs for cats in foster care ensuring all requirements are met.
• Facilitate cat adoptions by guiding adopters through the application process counseling completing paperwork and ensuring a smooth transition for both the cat and adopter.

• Attend and participate in essential trainings covering fundamental cat husbandry practices and techniques for administering medications
• Assist with Tarrytown Cattery specific tasks such as care cleaning and adoption processing.
• Assist Cat Specialty Populations Coordinators with tasks such as FIP new starts emergency appointment scheduling and care demonstrations in their absence.
• Collaborate closely with the Cat Coordinators to enhance the fostertoevent process streamline foster communication and boost event promotion efforts.
• Create protocol manuals as necessary thoroughly documenting our procedures for future reference. Regularly review and update these manuals to ensure they meet the required standards.
• Maintain open and consistent communication with Program Manager or designee supervisor and other colleagues
• Able to demonstrate time management to complete job responsibilities
• Able to react to change productively and perform other related duties as assigned
• Able to work evenings weekends and holidays as needed
• Able to work in a high volume fastpaced highstress environment
• Other duties as needed

• Demonstrate unwavering kindness when handling all cats maintaining a compassionate approach without exception.
• Uphold a standard of integrity in all actions and decisions.
• Thrive in a highvolume fastpaced and highstress environment showcasing selfmotivation a positive attitude and a strong teamoriented mindset.
• Execute responsibilities efficiently with minimal oversight demonstrating a proactive approach to tasks.
• Exhibit keen attention to detail and the ability to follow instructions accurately.
• Maintain punctuality and regular attendance.
• Demonstrate effective communication skills in person over the phone and via email.
• Possess basic experience in cat handling and care.
• Display foundational knowledge of common feline health conditions.
• Possess fundamental knowledge of cat behavior.
• Attend and actively participate in all mandatory training sessions and meetings.
• Maintain open and consistent communication with the Cat Specialty Populations Manager or designated authority supervisor and colleagues.
• Demonstrate proficiency in performing all duties responsibilities and required skills.
• Adapt positively to changes and willingly undertake additional responsibilities as assigned.
• Exhibit effective communication and customer service skills.
• Show competency in computer skills with a preference for familiarity with Google Apps.
• Embody APA!s core values including innovation respect drive resourcefulness and inclusion.
• Demonstrate a commitment to meeting APA!s customer experience expectations.
• Collaborate effectively with volunteers and staff in various roles.
• Uphold the mission and culture of APA! in a positive manner across all activities.
• Fluency in English and Spanish desired

• Must be able to work around animals (including diseased injured and/or potentially aggressive animals) loud noises chlorine or other chemicals and inclement weather
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to focus in a loud and busy environment despite distractions
• Must be able to comfortably interact with cats of various health levels including cats who may carry zoonotic diseases such as ringworm scabies intestinal parasites etc.
• Able to be on your feet for multiple hours of the day
• Must be able to visually observe people and animals from up to 150 feet away
• Ability to hear normal speech at close contact and shouting up to 150 feet away
• Must be able to walk around shelter as needed uneven ground keeping a safe distance from dogs and handlers
• Will sit stand walk talk hear stoop bend stretch squat kneel grasp grip put fingers together firmly and reach above and below shoulder level lift and/or carry up to 30 pounds and push and pull up to 50 pounds for situations of moving supplies and setting up for events; repetitively use hands to operate computers; flex the neck upward and downward; twist the neck and the waist.

• Standard office environment with exposure to environmental conditions that include working with and near animals
• Uses own transportation to travel and transport
• Occasional afterhours or weekend work may be required to support program needs
• Work is normally performed inside; some outside work is required
• Exposure to unpleasant odors and noises.
• Exposure to bites scratches and animal waste
• Possible exposure to contagious diseases
• Rapid pace with exposure to potential hazards including animal waste disinfectants and high levels of noise
• Potential for animal bites and scratches and diseases that can be transmitted from animals to people

• This is a fulltime nonexempt position with an average of 40 hours per week.
• Shift and schedule flexibility is required as weekly schedule is subject to change
• Able to work evenings weekends and holidays as needed

• APA! Cat Adoption Center at Tarrytown 3108 Windsor Road Austin TX 78703
• Town Lake Animal Center (TLAC) Campus located at 1156 West Cesar Chavez Austin Texas 78703
• Remote work and travel to offsite locations may be necessary

Required Experience:

Unclear Seniority