Service Writer
Service Writer
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1 Vacancy
Job Description
Service Writer Mancelona MI
About Us
Youre not likely to find another company like Vermeer Midwest. Our people are from all walks of life rolling up our sleeves and getting tough work done every day together. Were a familyowned and operated company with an unmatched culture one that is built on the belief that every Vermeer team member has real personal impact on our people our customers and our world. Whoever you are and where you are in your career Vermeer helps you be Equipped to Do More.
Benefits
- Medical PPO Plans
- Dental PPO Plans
- 401(K)
- Profit Sharing
- Company provided life insurance
- Company provided accidental death & dismemberment
- Company provided long & short term disability
- Paid Holidays
- Paid Vacation and Sick Time
Job Summary
Initiates services and repairs by ascertaining problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records. Assigns jobs to technicians based on shop flow tech availability knowledge and skill. Completes work order process and invoice customers accordingly.
Essential Functions
- Assign jobs and work areas to Service Technicians according to their skills and knowledge stay informed throughout the day of each technicians progress.
- Schedule service calls for all Road Service Technicians according to their skill levels and the most economical practices for Vermeer.
- Proactively seek customer feedback anticipate problems and respond promptly constantly communicate with customers on the status of their machine.
- Review all repair work orders for accuracy and completeness concerning parts materials and labor approve the release of equipment for customer pick up.
- Submit/claim all warranty repairs and reconcile monies received from vendors.
- Advise Service Manager of all customer complaints.
- Meet with Service Manager on a regular basis to review department performance profitability efficiencies and personnel matters.
- Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.
- Participate in all company/location driven communication efforts including open book meetings huddles department meetings and other related efforts.
- Maintain a positive and professional working relationship with peers management and support resources with a constant commitment to teamwork and exemplary customer service.
- Coordinate with the sales department to photograph and post all used equipment online and remove once sales transaction is complete.
Qualifications
- High School diploma or equivalent.
- At least four 4 years of experience in vehicle/construction equipment or equivalent combination of education training and experience that demonstrates the ability to perform the duties of the position.
- Excellent customer service skills.
- Strong technical knowledge.
- A high degree of attention to detail on all best practices and procedures and deadline driven.
- Ability to operate a forklift in a safe effective manner in accordance with the safety policy
- Ability to effectively handle lifting of various objects weighting up to 50 pounds.
- Ability to use standard computer functions including (but not limited to); CDK Microsoft Office and internet functions
- Communicate effectively verbally and in writing.
Vermeer Midwest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Employment Type
Full-Time
