Customer Service Advisor
Customer Service Advisor
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Job Description
Customer Service Advisor
24743 rising to 28920 on completion of milestones during probation
Bath Full Time Permanent 37 hours per week Hybrid
Your Voice. Our Values. Connected Communities.
At Curo we take pride in being the first point of contact for our residents and the wider community. Our Customer Service Advisors are the voice of Curo and we need people who care about making every interaction count.
This dynamic role puts you at the heart of our organisation. Working as part of our supportive contact centre team youll handle a diverse range of enquiries across multiple channels helping resolve issues and making a real difference to peoples lives every day.
Youll connect with our residents contractors and sometimes the wider public providing solutions and support when they need it most.
What youll be doing
- Answering inbound calls WhatsApp messages texts emails and social media enquiries
- Handling and resolving customer queries at the first point of contact wherever possible
- Using multiple systems simultaneously to find information and update records
- Managing occasionally challenging situations with empathy and professionalism
- Providing advice and guidance on a wide range of housingrelated matters
- Directing complex queries to the appropriate teams when necessary
- Working in a fastpaced environment where no two days truly are not the same
What youll get in return
Beyond a salary of 24743 and the chance to make a difference every day youll get:
- A salary increase to 28920 on successful completion of key milestones during your probationary period
- 26 days annual leave per year (plus bank holidays) increasing to 29 days
- Your birthday off as an extra holiday
- Up to 10 matched pension contribution
- Hybrid working 3 days in office 2 days at home)
- Flexible benefits which might include a Health Cash Plan
- Access to an Employee Assistance Programme for your wellbeing
- Access to many different career and development opportunities across Curo once you have been in post for 18months.
More about you
We value transferable skills from various backgrounds whether youve worked in retail hospitality call centres or other customerfacing roles your experience could be perfect for this position.
Essential:
- Experience in a customer service environment with proven problemsolving skills
- Strong communication skills both verbal and written
- Ability to multitask and manage your time effectively
- Resilience and patience when dealing with challenging situations
- Computer literacy and ability to learn and use multiple new systems quickly
Desirable:
- Experience working in a contact centre or housing environment
- Knowledge of social housing or related sectors
- Ability to remain calm under pressure
Your working pattern
Youll begin with 4 weeks of training 09:0016:30 then move to regular hours 08:3017:00 before transitioning to our shift pattern. This includes rotations between 08:00 16:30 08:3017:00 09:3018:00 and one day per week 11:3020:00.
About the interview process
Our selection process includes an interview a psychometric assessment and two assessed exercises. Interviews are conducted inperson at our Bath HQ and you should allow for 1.5 hours. Full details are shared in advance.
About Curo
Were a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. Were proud to be among the UKs top 100 companies to work for and the 5th best housing association nationwide.
We actively welcome applications from candidates who identify as disabled LGBTQ from ethnic minority backgrounds and from our Curo customers. Were committed to making our recruitment process accessible to everyone if you need any adjustments to help you apply or interview please contact our recruitment team at
Would you like to have an informal discussion about the role
Please contact Bridie Campbell onor email
About Curo
Curo is an organisation with social purpose at its heart. We provide affordable homes that help people find security and stability and a positive future. Were one of the largest housing associations in the South West and an expanding house builder using our profits to create more affordable housing in our communities.
Our values are at the core of how we work. We care about our colleagues and their wellbeing and recognise their sense of pride in the work they do to support our customers.
Were proud to say that since 2016 we have been ranked by Best Companies as being in the UKs top 75 Large Companies to work for. Were also listed in the top 10 best housing associations to work for in the country and among the top 25 best companies to work for in the South West!
One more thing
We provide homes and services to a community that is diverse. We recognise that we need to do more to ensure that the colleagues in our organisation better reflect and understand the community we serve and for that reason we particularly welcome applications from people with diverse backgrounds and abilities. We are a recognised disability confident employer and we have also signed up to the Social Housing AntiRacism Pledge (SHARP). We guarantee to interview all disabled black or minority ethnic applicants who meet the minimum essential criteria for our vacancies.
If you need support to assist you to make an application or attend an interview then please email our recruitment team at and we will be happy to help.
Benefits
Birthday leave
Holiday trading
Hybrid working
Life assurance
Online shopping
Pension
Documents
Required Experience:
Unclear Seniority
Employment Type
Full-Time
