Customer Success Manager
Customer Success Manager
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$ 62200 - 67200
1 Vacancy
Job Description
Hi were CompanyCam.
Were a simpletouse photo documentation and productivity app for contractors of all commercial and home services industries. Packed with intuitive functionality CompanyCam facilitates unparalleled communication and accountability across a contractors entire business. Were committed to providing a consumergrade gamechanging experience that helps our users build trust within their company and with their customers.
But dont let that corporate description fool youthe people behind our buttonedup product are laidback (but hardworking) genuine and kickass and you could be one of them!
The Role
Were looking for a selfmotivated empathetic problemsolvingCustomer Success Manager to join our team. Through strategic outreach youll use your topnotch communication skills to ensure customers successfully implement CompanyCam adopt it across their company and achieve their business goals.
The ideal candidate is obsessed with helping customers succeed. On a daytoday basis you will be responsible for educating existing customers on the ins and outs of CompanyCam in order to create a healthy book of business. You will serve as a trusted point of contact and proactively ensure clients longterm needs are met across the customer lifecycle: onboarding adoption renewal and expansion.
Location:Candidates must permanently and currently reside in Lincoln or Omaha Nebraska or the surrounding metro area. Employees are not required to work in the office on a regular cadence but inoffice attendance is encouraged.
What Youll Do
- Drive customer adoption and engagement by educating customers on CompanyCams features best practices and new product updates.
- Serve as the current customer point of contact and ensure the clients longterm needs are met across the customer lifecycle.
- Proactively engage with customers to monitor and improve overall account health.
- Identify accounts at risk of churn and execute retention strategies.
- Assist in building training materials and resources for customers.
- Partner with customers who are approaching their renewal date to ensure contract renewal goes smoothly.
- Identify additional revenue opportunities within your book of business to create qualified leads for Account Managers.
What Youll Bring
- 12 years of previous experience working in a customerfacing role preferably in a SaaS environment.
- A background that reflects building proactive valuedriven relationships with clients is preferred.
- A bachelor degree in Business Administration is preferred but not required.
- A customerfocused mindset with a passion for providing an amazing customer experience and helping clients achieve great things.
- Outstanding time management and organizational skills with the ability to navigate and prioritize multiple customer engagements.
- Excellent communication and relationshipbuilding skills with the ability to understand customer needs and align solutions accordingly.
- A growthmindset with a focus on learning embracing challenges and continuously improving.
Benefits & Compensation
This is a salaried position at CompanyCam.The total ontarget earnings (OTE) for this position is$62200 $67200annually. OTE figures are based on achieving performance targets. Actual earnings may vary depending on performance.We also offer meaningful equity and other benefits.
We pride ourselves on celebrating everyone. CompanyCam is an equalopportunity employer actively working on creating an inclusive work environment where everyone can thrive. Are you reading this and wondering if you meet every requirement Studies show that workplace minorities such as women and people of color are less likely than other applicants to apply for a job when they dont meet every single requirement. Even if your experience doesnt perfectly align we encourage you to apply. Were interested in hiring passionate hardworking peoplenot checking boxes.
For any accommodations or adjustments to complete the online application or to participate in the interview process please email and well respond to your email promptly. Do not include any medical or health information in your email.
Required Experience:
Manager
Employment Type
Full-Time
