Piers Site Operations Lead

The Digital Modernization Group of Leidos has an opening for the Navys Service Management Integration and Transport (SMIT) Piers Connectivity Services program as a Site Operations Leader. The SMIT contract will provide secure endtoend Information Technology (IT) services to more than 400000 hardware devices and 600000 users at over 1600 Continental United States (CONUS) sites and over 82 OCONUS site across Asia Europe and the Middle East; constituting one of the largest combined networks in the world.

Under the Piers Connectivity Services portion of the contract the Leidos team will provide pier side connect/disconnect service network administration and fiber optic cable repair supporting US Navy vessels arriving and departing from piers throughout the CONUS Theatre.

The ideal candidate will be responsible for managing the daytoday operations of the site to include providing direction to site resources interacting with customer leadership and being the primary interface between the site and the Piers Connectivity Management group. The candidate will manage both internal and subcontractor team members coordinate staffing scheduling training and quality assurance for Program contract personnel. Undertake status review meetings among project team members and clients. Coach team members to accomplish project goals to meet established schedules and resolve technical or operational issues. Analyze and measure appropriate metrics for key project criteria to include producing reports to quantify contract deliverables with a focus on IT services and knowledge of the Navy Networks and piers connectivity requirements. The Site Operations Leader will provide oversight of the connectivity of Naval vessels at the site in support of the Piers Connectivity Services Program and the SMIT contract. The Site Operations Leader is responsible for tracking the connect/disconnect services provided to all vessels arriving and departing at the pier location serviced by the SMIT contract within the contractual service level target timelines. The Site Operations Leader will provide the Government and Piers Service Delivery Manager accurate and timely status regarding task and performance and will be responsible for the accurate and timely delivery of all deliverables. The Site Operations Leader will track and conduct network operations and engineering activities; connect/disconnect actions at the piers maintenance; repair and replacement of cables; and the shipment and status of replacement parts and equipment.

Primary Responsibilities

Drive business and reporting rhythms managing and directing staff to perform all tasks within scope and meet required service targets for connect/disconnect service to vessels arriving or departing from piers in your assigned location.

Responsible for reporting progress against the baseline in addition to employing a risk register to identify risks analyze identified risks and the develop associated mitigations.

Responsible for the management program scope in order to meet schedule requirements; responsible for defining resource needs directing personnel to perform tasks and reporting progress to Program Management

Oversees IT knowledge and equipment asset transfer ensuring that personnel are prepared to assume duties in order to meet defined schedule and scope requirements.

Develop and manage a collaborative work environment working with personnel to ensure that comprehensive knowledge transfer activities associated with job functions and daily tasks are successfully conducted.

Identify and document skill enhancements/training needed based upon observation of actual performance versus documented site Standard Operating Procedures (SOPs)

Manage asis information inclusive of technical baseline documentation SOPs local procedures for security/onboarding workload data (tickets) historical Service Level Requirement (SLR) performance and tools used to capture performance metrics.

Manages staff to conduct asset inventories; directing asset reconciliations inventories and configurations across all sites.

Manages and tracks shipment of replacement parts repair equipment test equipment tools and consumables.

Establish and maintain transparent and respectful working relationships with customer and Program Management leadership and subordinates.

Serve as a mentor to juniorlevel leadership personnel providing them with opportunities to enhance project management skills.

Will be responsible for all Fiber Repairs relating to the Piers Connectivity Services Program at the designated location.

Physical Requirements

Must be able to lift and carry 50 lbs for up to a 100 feet at a time; must be able to lift 25 lbs vertically using ladders

Must be able to work in confined spaces such as raised floors or communications closets; must be able to work in noisy environments such as data centers and operations centers; must be able to stand or sit for 8 hours at a time.

Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets.

Must have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics test equipment and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR

Must be able to drive corporate vehicle to different locations to work on projects and troubleshoot; valid state license required.

Basic Qualifications

US Citizen

DoD Secret Clearance

HS diploma with 5 years of prior relevant experience

Valid DoD 8570 IAT Level II: Security or higher Certification

Must demonstrated expertise in IT Enterprise Operations

Cisco Certified Support Technician (CCST) Networking Certification

Prior personnel management experience with the ability to drive successful completion of projects and deliverables.

Ability to maintain discretion associated with staffing and cost requirements.

Ability to utilize MS Office Products to develop and maintain program documentation.

Strong analysis skills with the ability to effectively communicate results to leadership and subordinates.

Able to multitask selfassign work and function in a dynamic fastpaced environment.

Excellent customer service skills

Excellent oral and written communication skills

Teamworkoriented with a strong focus on customer satisfaction.

Ability to think strategically solve problems effectively and tenaciously followthrough to ensure client success.

Advanced understanding of the technical aspects of the project.

Resultsoriented with strong people and time management skills highly organized motivated and driven to succeed.

Experience working with clients at all organizational levels with a high degree of professionalism and business acumen.

Ability to create and edit project documents materials and presentations including schedule management.

Preferred Qualifications

Previous experience and knowledge of fiber optic cabling and repairs.

NAVSEA Shipboard Fiber Certification from KITCO

Organized and detail oriented.

Strong leadership skills

Selfmotivated/ selfdirecting

Strong collaboration prioritization and adaptability skills required. Relationship building

Ability to manage and prioritize own work and that of their team.

Independent decision making

Analytical thinking; thinking out of the box.

Ability to effectively communicate with all organizational levels (SME to Senior Management)

Ability to analyze problems at various levels (e.g. detail level overall organizational impact etc.

Pay: $90000.00

SMITNMCI

NGEN

Original Posting:

For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.