Restaurant Call Center Supervisor
Restaurant Call Center Supervisor
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Job Description
Restaurant Call Center Supervisor
Berwyn IL 60402
We are seeking a highly motivated and experienced Restaurant Call Center Supervisor to join our team. The ideal candidate will have a passion for customer service and experience managing a team in a fastpaced environment.
Responsibilities:
- Manage a team of call center representatives to ensure excellent customer service
- Monitor call center metrics and provide feedback to team members to improve performance
- Develop and implement call center policies and procedures
- Train new call center representatives and provide ongoing training to existing team members
- Resolve customer complaints and issues in a timely and professional manner
- Collaborate with other departments to ensure customer satisfaction
- Ensure compliance with all company policies and procedures
Requirements:
- High school diploma or equivalent
- Minimum of 2 years of experience in a call center supervisory role or equivalent
- Excellent communication and interpersonal skills
- Strong leadership and team management skills
- Ability to work in a fastpaced environment and handle multiple tasks simultaneously
- Proficient in Microsoft Office and call center software
- Flexible schedule including evenings and weekends
If you are a selfstarter with a passion for customer service and experience managing a call center team we encourage you to apply for this exciting opportunity.
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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