Fraud Assistant Manager Full-Time Hybrid Marlborough or Chelmsford MA
Fraud Assistant Manager Full-Time Hybrid Marlborough or Chelmsford MA
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Salary Not Disclosed
1 Vacancy
Job Description
Schedule
MondayFriday 8:00 am 5:00pm
What Youll Do
Summary/Objective:
This position plays a key role in shaping the future of our fraud prevention while driving efficiency innovation and change across the organization assists the Fraud Prevention Manager in performing and overseeing the daily operations and key functions of the Fraud Detection and Fraud Investigations functions. Additionally the role is expected to inspire develop and mentor the team fostering a culture of continuous improvement and innovation within the fraud prevention space.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Team Development & Leadership: Lead and mentor a team of fraud prevention professionals. Provide clear guidance development opportunities and constructive feedback. Foster a highperformance culture by encouraging innovation accountability and collaboration.
- Strategic Leadership & Innovation: Develop and implement forwardthinking fraud prevention processes that anticipate emerging trends and stay ahead of industry risks. Identify and capitalize on opportunities to improve fraud prevention measures processes and streamline operations using technology and best practices.
- Performance Metrics & Reporting: Consistently ensure all fraud detection and prevention KPIs and SLAs are met regularly report on performance to senior leadership. Use datadriven insights to refine fraud strategies report trends and propose improvements.
- Assist with Fraud Teams compliance with all applicable laws and regulations.
- Collaborate with business areas across the credit union to understand products and services and develop and implement controls and safeguards consistent with credit union objectives.
- Help define long term strategies to ensure that appropriate fraud detection prevention and investigation tactics and solutions are in place to mitigate fraud losses without negative impact to member experience.
- Monitor fraud related member service issues via DCUs complaint process and work with necessary departments and entities to resolve and respond to complaints
- Maintain awareness of current regulatory requirements and changes and research resolve document and report risk events stemming from process and control breakdowns and policy exceptions
- Support and assist Fraud Prevention Manager in overseeing relevant daily operations
- Perform other jobrelated duties as assigned or requested.
- Complies with regulatory compliance and assigned training requirements.
What Youll Need
- Bachelor of Science degree preferred
- Prior management experience
- Strong supervisory skills
- 3 years experience in fraud risk management or a related field strongly preferred.
What We Do
DCU is the largest credit union headquartered in New England serving more than one million members in all 50 states. With over 1900 team members we strive to make DCU a great place to work with an excellent worklife balance and a community that cares.
DCU is an equalopportunity employer and we value diversity inclusion and equity at our company. We evaluate qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.
If youre applying for a job and need a reasonable accommodation for any part of the employment process please send an email to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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Required Experience:
Manager
Employment Type
Full-Time
