Center Manager (Full-time)
Center Manager (Full-time)
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Job Description
We want people to look feel amazing. Look good feel good isnt just a cute phrase around here. We make it happen in real life every single day. Its all about innovation personalization and connection. No two people are ever alike and neither are their treatments. We have high standards. Our treatments are curated from nothing but the best. We believe chic and high-end should still be friendly and approachable. This is OrangeTwist. Your treatment shop.
- Fastest growing chain of aesthetic treatment centers in The United States!
- 18 locations and growing
- 7 different types of treatments in 1 shop
- Our current eNPS (Employee Net Promoter Score) score of 62ExcellentExceptional employees satisfaction and loyalty showcasing a strong and positive work culture.
As a Center Manager you will be responsible for overseeing the day-to-day operations at OrangeTwist Center(s). You will lead a team of employees ensure excellent customer service drive sales and profitability and maintain a well-organized and efficient store environment. This role requires strong leadership managerial skills and a deep understanding of operations.
Location: 5331 E. Mockingbird Ln Suite 130 Dallas TX 75206
Schedule: 5 days a week including 2 full weekends a month
What You Will Do:
- Meets and exceeds company revenue goals and KPIs.
- Directs implements and maintains guest experience and service standards; efficient and professional guest check-in friendly and educated team members comfort and cleanliness of procedure rooms and lobby and resolves guest problems and complaints as needed
- Develops implements and maintains programs/processes to enhance guest satisfaction and ensure front office operations are efficient and profitable
- Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance identifying problem areas and taking corrective actions
- Develop team and hold accountable to the achievement of product and service sales and profitability goals
- Prepares accurate and timely reports and correspondence as needed; responds to corporate requests
- Submit schedule and staff hours to Regional Director for approval to ensure proper payroll management and adequate center coverage.
- Establishes modifies implements and monitors systems and procedures to enhance timely and efficient workflow
- Ensures Center operations are maintained through appropriate planning and implementation of operations processes including; ordering supplies inventory security system overall cleanliness equipment maintenance and compliance with OSHA regulations.
- Schedule education trainings and workshops with vendors and clinical operations as needed to provide staff with continuing education.
- Utilize marketing tools to generate new business and host successful events.
- Be aware of and comply with all federal state and local labor and employment laws applicable to employees at the Center including licensure of Estheticians Nurse Practitioners Physicians Assistants and Registered Nurses
Qualifications:
- College Degree or equivalent.
- Minimum 2 experience as Center Manager Store Manager or similar role
- Minimum 2 experience in leadership
- Minimum 1 year experience in Medspa or similar (Preferred)
- Forward-thinking transparent and inclusive company culture
- Competitive salary incentive plan generous paid time off sick time and paid holidays
- Comprehensive benefits package including medical dental & vision insurance
- 401k employee contributions FSA HSA and dependent care options
- Continuing education with our own University
- Employee referral bonus program employee resource groups and professional development
- All benefits dependent on role and eligibility
Required Experience:
Manager
Employment Type
Full-Time
