Service BDC Representative - Volvo Cars White Plains
Service BDC Representative - Volvo Cars White Plains
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Job Description
Job Description Service Scheduler Volvo Cars White Plains
Are you an organized detailoriented professional with a passion for delivering exceptional customer service Join our team at The Premier Collection as a Service Scheduler. In this vital role youll ensure that our service department runs smoothly and that our valued clients receive the toptier service experience they expect.
Key Responsibilities:
- Appointment Scheduling:Manage and coordinate service appointments for our luxury Volvo clientele ensuring optimal scheduling and resource allocation.
- FollowUp:Proactively follow up with clients to confirm appointments reschedule as needed and address any changes or special requests.
- Confirmation:Verify appointment details and communicate with clients to ensure they are wellinformed and prepared for their service visit.
- Glitch Recovery:Handle any scheduling issues or glitches with a keen eye for detail implementing swift solutions to minimize disruptions and maintain client satisfaction.
- Customer Interaction:Provide exceptional customer service via phone email and inperson interactions addressing inquiries and resolving issues with professionalism and courtesy.
Qualifications:
- Previous experience in a scheduling or administrative role preferably in an automotive or luxury retail environment.
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
- Excellent communication skills both verbal and written.
- Proficiency in scheduling software and basic computer applications.
- Problemsolving skills with a proactive approach to handling unexpected issues.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth within a prestigious dealership.
- A dynamic and supportive work environment.
- Employee discounts on parts and services.
If youre ready to bring your expertise to a leading luxury Volvo retailer and help us deliver an outstanding service experience wed love to hear from you!
Why Join Us
- Work/life balance 5 day work week & 3weeks vacation.
- Competitive salary and bonus.
- Ongoing training and career development.
- Professional seminars.
- Employee discounts on all new car used car service parts accessories and gear.
- Monthly birthday and anniversary celebrations.
- We 100%believe in promoting from within.
- Flexible schedules.
- Health insurance with 50 employer contribution.
- Opportunities for advancement.
- Familyfriendly atmosphere.
- 3rdgeneration family business.
- All new stateoftheart facilities.
- 401(K) Plan
- We support Alexs Lemonade Stand Maria Fareri Childrens Hospital countless churches and synagogues local schools animal shelters womens community housing shelters food banks Feeding Westchester.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
