Office Technician II
Office Technician II
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Job Description
Position Information
- Under limited supervision the Office Technician II performs highly responsible specialized and technical office support activities; explains rules policies and operations related to department records programs and services; may serve as a leadworker and provide training and work assignments to a group of office support staff; may conduct initial application screening interview and initiate cases through automated systems; and performs related work as required.
The Office Technician II is the advanced journey level in the Office Technician series. Incumbents either act as leadworker to a group of office support staff perform applicant screening in addition to other primary responsibilities or exercise a detailed subject matter knowledge of a specific and complex program area or specialized record keeping system.
The Office Technician II differs from the Screener in Social Services in that the Screener classification is assigned the screening function as a primary responsibility while the Office Technician II may have primary responsibility for other advanced clerical functions and screening duties represent a less significant portion of the overall responsibilities of the position.
ALTERNATE POSTING
Please note this posting is being advertised in conjunction with the job posting for Office Technician I. Candidates interested in this position who feel they meet the qualifications for the previous classification in the series must apply to both classifications. Examples of Duties
- Duties may include but are not limited to the following:
- Provides interpretation and guidance to new employees lower level clerical staff and coworkers on new or revised policies and procedures.
- Coordinates distributes and reprioritizes work tasks to adjust to changing demands.
- Monitors the quality and timeliness of work.
- Assists others with complex or nonroutine matters.
- Provides supervisor with feedback on employees and process improvements.
- Addresses complaints and explains regulations to customers or the public.
- Responds to inquiries regarding departmental functions services policies and procedures.
- Obtains information from customers visitors or callers to determine appropriate resource action document or staff referral to meet their needs.
- Explains the proper use of forms and documents.
- Operates a variety of standard office equipment.
- Composes correspondence reports memos and other documents.
- Reviews and processes forms/documents in accordance with established guidelines and procedures.
- Monitors and updates manual or electronic files.
- Compiles information to respond to questions or address issues.
- Reviews submitted forms or applications to verify accuracy and completeness.
- Operates automated systems or other departmentspecific computer systems.
- Performs related duties as assigned.
EMPLOYMENT STANDARDS
Knowledge of:- General office functions procedures equipment and filing systems.
- General goals and purposes of department programs services and operations.
- English grammar spelling and punctuation.
- Standard formats and vocabulary used in business correspondence.
- Basic supervisory and training and development principles and practices.
- State County or Department computer systems.
- Word processing spreadsheet database email calendaring programs and automated systems.
Ability to:- Explain policies procedures and regulations governing program operations.
- Analyze situations involving complex rules and regulations and demonstrate good judgment when resolving differences.
- Provide effective verbal and written instruction to others.
- Prioritize plan and organize ones own work.
- Conduct interviews and record information simultaneously.
- Quickly and accurately enter and retrieve data using an automated data system.
- Identify and correct inaccurate or inconsistent information.
- Interact with individuals from various educational socioeconomic and ethnic backgrounds.
- Provide direction to and train subordinate staff.
- Work cooperatively as part of a team.
- Listen attentively and understand oral information provided.
- Maintain flexibility in daily activities and decision making.
Minimum Qualifications
Two 2 years of fulltime experience performing clerical duties in an office environment including one 1 year at the journey level.
Supplemental Information
- EXAMINATION INFORMATIONTRAINING & EXPERIENCE EXAMINATION WEIGHTED 100The Training & Experience Examination is designed to elicit a range of specific information regarding each candidates knowledge skill abilities and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on predetermined rating criteria. All applicants must complete the entire examination to receive a score. In order to obtain a position on the eligible list candidates must receive a minimum rating of 70 on the examination. Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.
ELIGIBLE LIST INFORMATION
A departmental open eligible list will be established for the county of Calaveras. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.SPECIAL TESTING ARRANGEMENTS
Special testing arrangements may be made to accommodate applicants for disability military or religious reasons. If you require such arrangements please contact CalHR at orupon notification that your application has been approved. Documentation from medical military school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.APPLICATION DOCUMENTS
If you are using education to meet the minimum qualifications you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.GENERAL INFORMATION
MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.
If you meet the requirements stated on this bulletin you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.
General Qualifications:Applicants must possess essential personal qualifications including integrity initiative dependability good judgement the ability to work cooperatively with others and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process a background investigation may be required.
EQUAL EMPLOYMENT OPPORTUNITY
The Merit System Services program is committed to equal employment opportunity for all regardless of age ancestry color disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.ADDITIONAL INFORMATION
- A valid driver license may be required at the time of appointment and employees may also be required to drive their own car provide proof of car insurance and a DMV clearance. Individuals who do not meet this requirement due to a disability will be reviewed on a casebycase basis.
- Position may require: preemployment drug testing; physical and fingerprinting for a background investigation; ability to work a flexible work schedule; and ability to travel within the state and work out of the county.
- Government agencies accessing US government information which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information.
- Background checks are required and must be repeated every 5 years. Background requirements consist of three components which include fingerprinting citizenship verification and local law enforcement checks.
- Applicable agencies must conduct investigation during time of hire and ensure a reinvestigation is conducted 10 years from the date of the previous background investigation for each employee that has access to federal tax information.
ABOUT CALAVERAS COUNTY
Calaveras County is located in the beautiful Sierra Nevada Foothills in Californias historic Gold Country region. According to a USDA study this charming and lovely area ranks 14th nationally for scenic beauty and climate. The County offers historic landmarks rolling hills and expansive valleys and is known for its friendly communities. The County is dotted with charming historic Gold Rush towns. With elevations ranging from nearly sea level to over 8000 feet you can literally ski in the morning and then play golf at one of five championship courses in the afternoon without ever leaving the County. And if youre hoping to have ready access to a body of water to satisfy your fondness for swimming fishing or boating youre in luck Calaveras County is home to five large foothill reservoirs. For wine enthusiasts and foodies there are over 20 wine tasting rooms and a myriad of high quality dining experiences for every taste. Regardless of your favorite season youll experience the best of it here from snow in the Winter to gorgeous Spring flowers and everything in between.
Required Experience:
IC
Employment Type
Full-Time
