Deputy General Manager - Service Line

Position Overview:

The Deputy General Manager Service Line will be responsible for leading and managing the service line operations ensuring delivery excellence and driving growth within the business unit. The role requires a strategic leader with experience in service line management client relationship building operational efficiency and team leadership. The Deputy General Manager will collaborate with crossfunctional teams and stakeholders to ensure that service offerings meet client needs and align with the organizations overall strategic goals.

Key Responsibilities:

• Service Line Leadership:
  Lead the service lines strategic initiatives including expansion service offerings and operational improvements.
• Client Relationship Management:
  Build and maintain strong relationships with key clients to understand their needs and ensure the effective delivery of services. Act as the primary point of contact for escalated client issues.
• Operational Excellence:
  Oversee the daytoday operations of the service line to ensure seamless delivery. Monitor KPIs and other performance metrics to ensure efficiency productivity and costeffectiveness.
• Financial Management:
  Manage the budget for the service line ensuring financial performance and profitability. Provide forecasts budgets and reports on financial metrics and ensure services are delivered within the allocated budget.
• Team Leadership & Development:
  Lead mentor and develop a highperforming team within the service line. Provide direction set performance goals and ensure professional growth through training and development opportunities.
• Service Innovation & Development:
  Identify new trends technologies and opportunities to innovate and improve the service line offerings ensuring they meet client needs and industry standards.
• CrossFunctional Collaboration:
  Work closely with other departments (e.g. sales marketing product and delivery) to ensure alignment on client needs service offerings and business objectives.
• Compliance & Risk Management:
  Ensure that all services comply with regulatory standards contractual agreements and quality control processes. Actively manage risks and implement mitigation strategies.
• Reporting & Analysis:
  Provide regular updates to senior management regarding service line performance client satisfaction financial results and strategic initiatives.

Qualifications & Experience:

• Education:
  Bachelors degree in Business Administration Management or a related field. A masters degree or relevant certifications is a plus.
• Experience:
  At least 15 years of experience in a similar role or in Operations and Delivery with a proven track record of driving operational excellence client satisfaction and team leadership. Experience in US healthcare (Medical Coding) is mandatory
• Good experience in Reporting & Analysis. Handson with MS Excel Power BI.

Skills & Competencies:

• Strong leadership and people management skills.
• Excellent communication negotiation and interpersonal skills.
• Indepth understanding of service line management operational processes and service delivery models.
• Financial acumen with experience managing budgets and financial performance.
• Ability to handle complex client issues and deliver customized solutions.
• Proven ability to think strategically and execute tactically.
• Strong problemsolving and analytical skills.

Key Competencies:

• Strategic Thinking & Vision
• ClientCentric Approach
• Leadership & Team Management
• Financial Management & Budgeting
• Service Innovation & Improvement
• Communication & Presentation Skills
• Problem Solving & Critical Thinking

Required Experience:

Director