Customer Service Advisor
Customer Service Advisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Customer Service Advisor
Reference number: JR246358
Location: Kaplan Living Bournemouth
Working pattern: Part time 20 hours per week
Contract Type: Permanent
Number of roles: 1
Salary: 24570 per annum (prorated 13103
We are looking for a Customer Service Advisor to join our team.
As a Customer Service Advisor you will assist in ensuring the property is managed and operated in line with agreed operating principles to support the achievement of our company goal to be industry leading in service levels to students parents and stakeholders
A detailed job description can be viewed here.If the link does not work for you please copy and paste the following URL into your web browser: https://tinyurl/4prpr2wd
What youll bring to the role
The successful applicant will:
Possessexcellent oral and written communication skills
Demonstrate an ability to engage with customers and colleagues alikein a positive friendly manner
Embrace the more than just a room philosophy of Kaplan Residences
Have a passion for customer care and a sensitivity to students needs
Have experience in a customer facing environment
Have experience of working in an effective Health & Safety culture in line with legislation
Have good IT skills (MS Word Excel etc. and be adaptable to foster new skills to operate Kaplans internal management systems
Offer flexibility in working hours
Demonstrate an appropriate level of discretion in respect of confidential information encountered in the course of the role
Essential skills/ experience
Experience in customer service hospitality or student service provision ideally accommodation
Teamworking skills
Ability to work on own initiative
Ability to prioritise workload and meet deadlines
What we do
Part of Kaplan Inc. one of the worlds most diversified education businesses Kaplan Living is a leading provider of Purposebuilt Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.
What we offer
As well as a competitive salary hybrid/home working where possible and paths for career progression we offer a comprehensive benefits package that includes:
36 days annual leave*
Big discounts on Kaplan courses for you and your family
24/7 confidential helpline providing counselling and other support services
Company pension contributions
Maternity Adoption Shared Parental and Paternity/Partner pay which is well above statutory levels
Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 27 April 2025. Note we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Additional Application Information
As part of our commitment to safeguarding depending on the nature of the role successful candidates may be subject to an enhanced Disclosure and Barring Service check.
Application Support
If you require support completing the application or wish to talk to someone about the role please email the Recruitment Team
Disability Confident Scheme and Reasonable Adjustments
At Kaplan International Pathways werededicated to fostering a diverse equitable and inclusive global workforce. As equal opportunity employers we ensure fair treatment for all employees safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010 and beyond.
We actively welcome individuals from varied backgrounds to apply for roles within our organisation appreciating the distinct viewpoints and contributions they offer.We especially encourage applications from underrepresented groups including diverse racial and ethnic backgrounds LGBTQ individuals women people with visible and hidden disabilities and individuals of any age or family status.
Following the submission of an application applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.
Our Employee Resource Groups
We proudly endorse and providea platform for our Employee Resource Groups such asKaplan Pride Higher Ground Race Ethnicity and Cultural Heritage Group Kaplan Ability Kaplan Women and Parents and Carers. These groups serve as vital forums for support connection and advocacy within our company.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
