Manager
Manager
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of Manager SmartCOMM Specialist
In this role you are required to develop and execute crosschannel communications through SmartCOMM to enable personalization and relevance at scale. Responsibilities include technical build of automated communications producing and qualitytesting communications validating & preparing data files identifying and remediating issues along the campaign development lifecycle. Theyre also experienced in advanced segmentation reporting and analytics and data configuration. They should have fair understanding of endtoend Campaign Operation Process.
Responsibilities
Build and implementation of customer communications management (CCM) campaign solutions across multiple channels based on business requirements and marketing objectives
Create email layouts and templates with use of Smart Components within SmartCOMM Platform.
Design Deliver and execute communication campaigns with a focus on scalability and efficiency.
Manage releases into the Edge Platform in conjunction with the Edge IT team.
Ensure changes are deployed successfully particularly those required outside regular hours.
Conduct thorough QA to ensure seamless deployment.
Develop and document form designs and specifications including usage rules data mapping variable logic templates styles and layouts.
Create and manage both static layouts for print and responsive layouts for web.
Execute briefs for new documents or changes to existing documents with varying levels of complexity and seniority.
Identify and troubleshoot failures in document generation.
Analyze root causes and manage fixes through the Document Creation & Management team.
Track and manage exceptions to ensure timely resolution
Build email and letter templates for adhoc communication using templates provided by the brand team.
Edit existing email and letter templates to ensure they meet current requirements
Collaborate with the marketing team to understand business requirements and
translate them into technical requirements for campaigns
Support the EndtoEnd integration testing and user acceptance testing.
Collaborate with crossfunctional teams to align communication strategies with business goals.
Provide technical expertise in troubleshooting and resolving CCM campaign system issues.
Document and maintain technical documentation for campaigns and workflows.
Participate in code reviews testing and deployment of CCM campaigns and workflows.
Ensure campaigns are executed on time strictly in line with processes and compliance requirements and risks are appropriately mitigated
Qualifications we seek in you!
Minimum Qualifications / Skills
Relevant experience in SmartCOMM campaigns development and implementation
Excellent Understanding of SmartCOMM capabilities
Proficient in SmartCOMM Modules including Advanced Template Designer and Web Editor.
Handson experience in generating interactive communications (Draft Editor Data Capture ipdfs).
Technical knowledge in creating simple scriptable batch configurations/template selectors and output configurations for postprocessing.
Experience in creating new batch configurations including template selectors layouts stylesheets and shared contents.
Ability to consolidate form templates by recognizing common graphical elements information blocks layouts variable data requirements functional similarity and multilingual requirements
Technical experience with building email layouts/HTML
Strong understanding of digital marketing best practices including data
management segmentation personalization and automation
Ability to develop SQL queries from the scratch is a minimal expectation for Data Management activities.
Experience with one or more leading marketing automation vendors would be preferred.
Strong attention to detail and ability to deliver highquality work on tight deadlines.
Strong command of English and communication skills (Spoken and written)
Strong problem solving troubleshooting and interpersonal skills
An ability to interact and communicate effectively with others at all levels of the organization with diplomacy and tact.
Preferred Qualifications/ Skills
Bachelors degree or equivalent
Highly strategic and able to uncover and understand business needs
SmartCOMM experience with related technologies preferred
Experience with Agile development methodologies is a plus.
Deep knowledge of modern clientside technologies such as HTML CSS and JavaScript
Have worked in a Banking and Finance domain
Proficient in Java/J2EE JSON and web services.
Strong XML coding skills.
Participation in code reviews and deploying code in DEV UAT and PROD environments.
Monitoring logs and analyzing and fixing production bugs
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit www.genpact . Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Manager
Employment Type
Full-Time
