IT Application Support Analyst
IT Application Support Analyst
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Job Description
Eldercare is a leading notforprofit aged care provider in South Australia with 2000 employees. Our workplace culture embraces teamwork innovation and a dedication to our purpose of delivering peace of mind with our care.
We currently have an opportunity for an IT Application Support Analyst to join our dedicated IT Team in our Head Office located in Eastwood. We are seeking an individual who is highly experienced in providing Enterprise Business Application Administration and Support. As the IT Application Support Analyst you will be part of a team that maintains and develops Eldercares Business Application Systems with a focus on SharePoint and Power Apps/Power Automate. This role involves ongoing system administration maintenance and user support.
Key responsibilities of the role include:
- Providing ongoing maintenance and management of our Enterprise Level Business Application Systems with a focus on our existing SharePoint sites forms workflows and automation.
- Developing solutions to meet business needs using SharePoint and Power Apps/Power Automate.
- Defining and configuring systems including workflows system interfaces reports system access testing and user training.
- Working with the system Vendors to resolve system issues and bugs and to log business requested system enhancements.
- Collaborating with users to collect clarify and translate business requirements into functional and technical specifications.
- Reviewing release notes and testing new system versions and updates with key business users prior to their release into Production.
- Identifying innovation opportunities that align with Eldercares strategic goals and enhance our business systems.
The successful candidate will have:
- Tertiary qualifications in Business Information Computer Science or a related field.
- A minimum of 3 years proven experience developing and supporting SharePoint Power Apps and Power Automate solutions.
- Proven experience supporting Enterprise Level Business Applications such as Clinical Systems ERP CRM HR Rostering Payroll Finance or Procurement.
- Experience with Aged Care would be beneficial but is not essential.
- The ability to translate business needs into technical requirements.
- Well developed problem solving skills and attention to detail.
- Outstanding customer service written and verbal communication skills with the ability to tailor communication for different audiences.
- Excellent organisation skills that allow you to manage and prioritise multiple tasks.
Eldercare encourages you to apply if you are a committed and resultsdriven individual who is passionate about delivering highquality outcomes whilst modelling the behaviours underpinning Eldercares values of respect accountability and connection.
To view the Job and Person Specification for this role please click here. Applications close at 9:00 am Monday 14th April 2025. We will be reviewing applicants as they come in and will act quickly to secure the right person.
To learn more about this opportunity please contact Tania Cannons via email or onduring business hours.
To work for Eldercare you are required to have a police clearance valid for working in aged care (vulnerable) and clearance needs to be less than 12 months from the date of issue.
As per Eldercares Employee Immunisation Policy all Eldercare employees are required to be vaccinated against seasonal influenza by no later than 1 June each year and be vaccinated against COVID19 as per current ATAGI guidelines.
Eldercare welcomes and respects the diversity that our residents staff and volunteers bring. Regardless of their culture religion spirituality age gender sexuality disability socioeconomic background or personal experiences our people are included and respected.
Eldercare is proud to be a Rainbow Tickaccredited organisation. We are committed to supporting our lesbian gay bisexual transgender and intersex (LGBTI) residents staff and volunteers to ensure they feel included and safe.
Eldercare encourages respectful relationships and does not accept any form of genderbased violence in the workplace.
Eldercare is committed to preventing violence against women and is proud to be a White Ribbonaccredited workplace to support victims of abuse.
All employees can expect to receive fair and equal treatment and to be free from discrimination in all aspects of their lives with Eldercare.
Eldercare is proud to provide a smokefree environment across all sites.
Required Experience:
IC
Employment Type
Full-Time
