Senior Data Analyst
Senior Data Analyst
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Job Description
SurveyMonkey is the worlds most popular platform for surveys and forms built for businessloved by users. We combine powerful capabilities with intuitive design effectively serving every use case from customer experience to employee engagement market research to payment and registration forms. With builtin research expertise and AIpowered technology its like having a team of expert researchers at your fingertips.
Trusted by millionsfrom startups to Fortune 500 companiesSurveyMonkey helps teams gather insights and information that inspire better decisions create experiences people love and drive business growth. Discover how at surveymonkey.
What were looking for
The Product teams goal is to make it exceptionally easy for millions of people around the world to discover trial buy and use our suite of products and services. As a result our team is responsible for driving sustainable business growth by increasing acquisition monetization conversion and retention throughout the endtoend customer funnel. We use experimentation customer feedback and datadriven insights to guide our work and optimize the customer experience.
As a Senior Data Analyst at SurveyMonkey you will be working closely with our Product Engineering and Data team to support the team in driving process standardization optimization and automation to enable our teams to scale and deliver worldclass customer experiences. We are seeing a detailoriented and analytical individual who will be responsible for supporting and identifying opportunities for process improvements streamlining workflows and increasing productivity across our teams.
What youll be working on
- Maintain and support the proposal process for adding events to the analytics taxonomy (Amplitude)
- Work closely with Engineering and product teams to ensure timely and accurate event tracking
- Surface and help fix any data issues and whitespace opportunities as it relates to product analytics tracking and taxonomy
- Work closely with Engineering team to help maintain data taxonomy
- Be one of the go to people to help with Amplitude questions
- Support existing operational processes and identify opportunities for improvement standardization and automation
- Collaborate with crossfunctional teams to define and implement process improvements that streamline workflows and increase productivity
- Train and onboard team members on new processes and procedures to ensure adoption and effectiveness
- Continuously evaluate the effectiveness of process improvements and make recommendations for further optimization
- Work with the Data Engineering team and Business Intelligence team to ensure accurate collection of data and troubleshoot any data anomoralities
- Communicate the results of analyses in a clear concise manner to both business and technical audiences
- Surface any data inconsistencies and work with various stakeholders to rectify issues
Wed love to hear from people with
- 8 years of work experience in data analysis/reporting/analytics or other relevant fields in a tech company
- Experience with Product Analytics tools such as Amplitude Mixpanel or equivalent
- Startup experience a plus
- High degree of comfort/experience using SQL. Scripting languages (e.g. Python) and/or statistical/mathematical software (e.g. R) a plus.
- Proficient in accessing cloud data warehouses (Snowflake Redshift Airflow or equivalent)
- Knowledge and experience in product analytics
- Excellent problemsolving capabilities with attention to detail
- Familiarity with subscription products and selfservice funnels especially metrics design product feature analytics and A/B testing methodologies a plus
- A curious datadriven mindset and an eagerness to get things done
SurveyMonkey believes inperson collaboration is valuable for building relationships fostering community and enhancing our speed and in problemsolving and decisionmaking. As such this opportunity is hybrid and requires you to work from the SurveyMonkey office in Bengaluru 3 days per week.
#LI Hybrid
Why SurveyMonkey Were glad you asked
SurveyMonkey is a place where the curious come to grow. Were building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey we weave employee feedback and our core values into everything we do to create forwardlooking benefits policies employee programs and an awardwinning culture including our annual holiday refresh our annual week of service learning and development opportunities like Curiosity Week and our C.H.O.I.C.E Fund.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity innovation and the success of our business. We do not discriminate on the basis of race religion color national origin gender sexual orientation gender identity or expression age marital status veteran status disability status pregnancy parental status genetic information political affiliation or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Required Experience:
Senior IC
Employment Type
Full Time
