Customer Service Specialist I
Customer Service Specialist I
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Job Description
Office Services Support Second Shift
Part Time MF 5 pm 9pm
(Remote must be local to Elgin IL area for some inoffice training)
Job Responsibilities:
- Provide support to customers to dispatch emergency service calls and provide customers with emergency pricing answer screen and forward calls provide information take messages and send customers requested documents and information.
- First impression care to customers
- Service customers by dispatching emergency calls including pricing estimated arrival time creating and dispatching orders and dispatching technicians promptly.
- Service customers by providing product and service information
- Routing customer calls to other team member voicemails for additional support the following day
- Deescalate situations by offering patience and support
- Analyze data to determine answers to questions from customers or members of the public.
- Provide information to customers about customer location such as the location of departments or offices employees within the organization or services provided.
- Assist in special projects assigned including reports and analyzing data.
- Special handling of customer support by tracking and followup information requests.
Job Requirements:
- Call Center or Customer service experience preferred.
- Phone skills including familiarity with working a multiline phone system.
- Excellent listening skills and an empathetic voice and manner.
- Minimum typing ability of 30 words per minute.
- Ability to learn and utilize new and existing computer software in a proficient and timely manner.
- Ability to thrive in a fastpaced environment and multitask while assisting customers.
- Desire and interest to learn about the life safety field. Prior experience in the life safety field is a plus.
- Entrylevel knowledge of Microsoft Outlook Microsoft Word Microsoft Excel or any other specialty system needed to properly perform job functions.
- Must be able to work independently.
- Committed to creating value in the position.
- Trustworthiness.
- Strong organizational skills.
- Punctual and dependable.
- Integrity that aligns with Fox Valley Fire & Safetys company values.
Physical Requirements:
This role is remote with onsite training at our office in Elgin IL. Sitting at a desk and speaking on the phone using a computer are typical requirements of this role.
Why Fox Valley Fire & Safety
At Fox Valley Fire & Safety your work will have a direct impact on the safety of our community. We offer a rewarding career with opportunities for growth competitive pay and comprehensive benefits including medical dental and vision coverage from day one.
If youre ready to make a difference and take your career to the next level we want to hear from you!
Fox Valley Fire & Safety Co. is an equalopportunity employer. Interested applicants may email
Equal Opportunity Employer
M / F / D / V
#Foxvalleyfire
Required Experience:
Unclear Seniority
Employment Type
Full-Time
