Student Worker - Student Technology Help Desk Assistant
Student Worker - Student Technology Help Desk Assistant
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Job Description
Job Title: Help Desk Support Consultant
Job Classification:Education and Training Student
Department: ITS Client Services
Hiring Manager: Stephanie Sanchez
Contact:
Work Schedule: 10 hrs per week between the hours of 8am and 7pmFlexible
Desired Length of Employment: Spring/Ongoing
Pay Rate: $10 per hour
Position Overview:
Are you a techsavvy student looking to gain handson experience while helping your peers HelpDesk is seeking a motivated and friendly Student Technical Support Assistant to join our team. This role involves providing technical support to students faculty and staff.
Key Responsibilities:
Assist students faculty and staff with basic technical issues including software hardware and network troubleshooting.
Provide support for universityprovided devices and applications.
Maintain accurate records of support requests and resolutions.
Guide users through stepbystep solutions and provide instructions on how to use various technologies.
Escalate complex issues to senior technical staff as needed.
Check in and out HD equipment.
Maintain accurate inventory of equipment.
Ensure the Help Desk area is tidy and organized.
Qualifications:
Availability to work Tuesdays and Thursdays from 10:30 AM to 2:00 PM.
Strong problemsolving skills and ability to troubleshoot technical issues.
Excellent communication skills with a customer serviceoriented attitude.
Basic knowledge of computer hardware software and operating systems.
Ability to work independently and as part of a team.
Previous experience in a technical support role is a plus but not required.
Preferred Skills:
Familiarity with universityspecific software and systems.
Experience with both Windows and macOS operating systems.
Ability to quickly learn new technologies and software applications.
Employer: Baylor University
Work Location: 1312 S 3rd St Waco TX 76798 Moody Memorial Library 1st Floor
Employment Type
Part-Time
