Inside Sales and Customer Service Representative
Inside Sales and Customer Service Representative
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Job Description
Benefits:
- Competitive salary
- Opportunity for advancement
- Training & development
Company Overview:
As an established leader in the Printing Design and Shipping industries our mission is to partner with small businesses and consumers to provide highquality solutions that simplify their lives. We are passionate about delivering exceptional products and services while fostering strong relationships within our community.
As an established leader in the Printing Design and Shipping industries our mission is to partner with small businesses and consumers to provide highquality solutions that simplify their lives. We are passionate about delivering exceptional products and services while fostering strong relationships within our community.
Job Summary:
We are seeking a detailoriented and customerfocused Inside Sales and Customer Service Representative to join our team. This role serves as a crucial point of contact for customers handling inquiries estimates orders and conflict resolution with professionalism and expertise. The ideal candidate will have experience in the print or graphics industry and a passion for delivering topnotch customer experiences while generating inside sales.
Key Responsibilities:
- Serve as the primary internal representative of the organization promoting our expertise in products services and capabilities.
- Handle incoming customer calls for quotes orders and inquiries.
- Reactivate relationships with inactive customers by sharing special deals and offers.
- Attract new customers by answering product and service questions and suggesting additional solutions.
- Communicate customer requirements to the support team in accordance with company policies.
- Assist walkin traffic with order redemption payment and processing.
- Direct customers to the correct department for projectrelated needs and ensure timely resolutions.
- Document client interactions inquiries complaints and solutions using internal systems.
- Provide clear and accurate product and service information to customers including new updates or functionalities.
- Maintain high level of client satisfaction by building strong and meaningful relationships.
- Stay updated on company products services and policies to ensure accurate and helpful information is always provided.
Qualifications:
- Industry Expertise: Previous experience in the print industry or graphics is highly preferred.
- Customer Service Skills: Experience in conducting customer needs assessments meeting quality standards for service and measuring customer satisfaction.
- Relationship Building: Ability to build and maintain strong relationships with customers and teammates.
- Communication Skills: Strong written and verbal communication skills to effectively interact with customers and team members.
- ProblemSolving: Critical thinking skills to evaluate alternative solutions and identify the best approaches for resolving customer issues.
- Collaborative Attitude: A desire to continuously look for ways to help both customers and teammates meet their goals.
Why Join Us
Becoming part of our team means working in a supportive environment where your problemsolving skills and customerfirst approach will make a real difference. Your efforts will directly contribute to our mission of making life easier for small businesses and consumers while growing your expertise in an established and thriving industry.
If youre passionate about highquality customer service enjoy fostering relationships and are motivated to succeed in a dynamic and fastpaced environment apply today!
Compensation: $17.00 $22.00 per hour
At AlphaGraphics we offer careers for everyone! Whether you are just starting out looking for that next great growth opportunity or seeking a change we have exciting roles to suit you.
We pride ourselves on our training programs in management sales operations print signs design and marketing. Join us with or without experience and we will succeed together as a team!
We invite EVERYONE to apply!
*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview hire manage and pay the employees hired for positions in a specific local location (center) through their specific business.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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