Principal Technical Product Manager

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the worlds leading brands including HSBC Chipotle and Virgin Media use our awardwinning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson we foster an inclusive workplace culture that encourages meaningful connection collaboration and innovation. Everyone is invited to ask questions actively seek new ways to achieve success nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities solving ambiguities and seeking effective solutions to the problems our customers care about.

Overview:

You will join Livepersons Global Product organization as the Principal Technical Product Manager for critical Conversational AI components within Conversation Builder Livepersons Bot Building suite.

Responsibilities:

• Product Strategy: Develop and articulate a clear product vision and strategy for brand experiences in Conversational AI aligned with the companys overall goals and market trends.
• Feature Prioritization: Define review feature requests and prioritize product features and enhancements based on customer feedback market research competitive analysis and business objectives.
• Roadmap Planning: Create and maintain a detailed product roadmap outlining key milestones dependencies and timelines for delivering new features and capabilities.
• CrossFunctional Collaboration: Collaborate closely with Engineering Design Sales Marketing and Customer Success teams to ensure alignment and effective of the product roadmap.
• Responsible for creating and consolidating program timelines ensuring each vertical team understands the overall project objectives and timeline and how their deliverables impact the overall program and communicating overall progress with external stakeholders including leadership leaders from enterprise customers
• Champion a usercentric approach to product development working closely with Design teams to create intuitive and engaging user experiences that delight customers.
• Market Analysis: Conduct ongoing market research and analysis to identify emerging trends customer needs and competitive threats. Use insights to inform product strategy and decisionmaking.
• Customer Engagement: Engage directly with customers to gather feedback validate ideas understand pain points and translate insights into actionable product improvements.
• GotoMarket Strategy: Collaborate with Marketing and Sales teams to develop and enhance gotomarket strategies messaging and collateral to drive product adoption and revenue growth.
• Performance Tracking: Define key performance indicators (KPIs) and metrics to measure the success and impact of product initiatives and use data to iterate and optimize product performance.
• Thought Leadership: Stay informed about industry trends best practices and emerging technologies in Conversational AI and brand experiences and share knowledge and insights with the broader team.

Requirements:

• Bachelors degree in Computer Science Engineering Business or a related field (MBA preferred).
• 10 years of experience in product management with a track record of successfully launching and managing SaaS products or platforms.
• Preferred but not required experiences building customer engagement platform and products in digital messaging space
• Proven ability to develop and execute product strategy prioritize features and drive product roadmap planning in a fastpaced agile environment.
• Strong analytical skills with the ability to gather and interpret data identify trends and make datadriven decisions.
• Excellent communication collaboration and leadership skills with the ability to influence and inspire crossfunctional teams as well as leading meeting with leadership audience from customer side
• Experience working with enterprise customers and a strong customer focus with the ability to empathize with customer needs and pain points.
• Passion for innovation creativity and solving complex problems to deliver impactful solutions.

Benefits:

• Health: Medical Dental and Vision
• Time away: Vacation and holidays
• Equal opportunity employer

Why Youll Love Working Here
As leaders in enterprise customer conversations we celebrate diversity empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced growth is constant and everyone is empowered to create their own success. And were very proud to have earned recognition from Fast Company Newsweek and BuiltIn for being a top innovative beloved and remotefriendly workplace.

Belonging At LivePerson
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances. We also consider qualified applicants with criminal histories consistent with applicable federal state and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

***The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson email address.

LivePerson does not ask for personal or financial information as part of our interview process including but not limited to your social security number online account passwords credit card numbers passport information and other related banking information.

If you have any questions and or concerns please feel free to contact