IT Support Engineer Project Kuiper
IT Support Engineer Project Kuiper
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 54700 - 122200
Vacancy
1 Vacancy
Posted on :
06-04-2025
Job Description
DESCRIPTION
Project Kuiper is Amazons low Earth orbit satellite broadband network. Its mission is to deliver fast reliable internet to customers and communities around the world and weve designed the system with the capacity flexibility and performance to serve a wide range of customers from individualhouseholds to schools hospitals businesses government agencies and other organizations operating in locations without reliable connectivity.
Kuiper Production Operations is looking for an experienced IT support engineer to join our team. This role will own IT support for Kuiper Labs and Mission Operations. As an IT support engineer you will provide technical support for end user devices network equipment and critical infrastructure equipment in our Lab and Mission Operations facilities.
Key job responsibilities
Apply troubleshooting methodologies and/or coding skills to resolve and root cause difficult IT support problems.
Define requirements and manage delivery of IT projects that involve multiple technical teams
Lead continuous improvement efforts
Audit the quality of technical work performed and provide constructive feedback when necessary
Automate manual tasks; create/improve small tools that help make team operations more efficient
Participate in hiring training and development of others
High attention to detail and capable of managing multiple priorities simultaneously
Oncall for highseverity issues outside standard hours
Drives engineering best practices (e.g. Operational Excellence Security Quality etc. and set standards.
Ability to travel international up to 10
Export Control : This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. governmentimposed requirements related to the nature of the work and/or where it will be performed.
A day in the life
You start the day with reviewing critical incidents that need to be prioritized. After addressing immediate concerns you will join the daily stand up and work on projects and support tickets. While participating on a rotating oncall schedule you will prepare and lead the team Operational Excellence meetings and represent IT support in the organization level operations meeting. Operational excellence and Customer obsession are core values of this role as we own providing best in class services to the Lab and Mission Operations teams.
Bachelors degree in IT computer science or equivalent
3 years experience working with Windows and Linux Server technologies
3 years experience working with Microsoft Office products and applications and Cisco IOS (CLI) experience
3 years of PC repair troubleshooting and deployment experience (i.e. Windows Linux)
3 years of basic lan networking (such as DNS DHCP SSL OSI Model and TCP/IP) experience
Experience supporting video conference and teleconference equipment
Experience driving IT projects to completion with little supervision
Ability to manage high priority projects and explain complex IT concepts in simple terms
Experience with macOS
Experience in manufacturing or industrial environments
Proficiency with one or more programming/scripting languages.
Network Certification (CCNA) is preferred.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $54700/year in our lowest geographic market up to $122200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Project Kuiper is Amazons low Earth orbit satellite broadband network. Its mission is to deliver fast reliable internet to customers and communities around the world and weve designed the system with the capacity flexibility and performance to serve a wide range of customers from individualhouseholds to schools hospitals businesses government agencies and other organizations operating in locations without reliable connectivity.
Kuiper Production Operations is looking for an experienced IT support engineer to join our team. This role will own IT support for Kuiper Labs and Mission Operations. As an IT support engineer you will provide technical support for end user devices network equipment and critical infrastructure equipment in our Lab and Mission Operations facilities.
Key job responsibilities
Apply troubleshooting methodologies and/or coding skills to resolve and root cause difficult IT support problems.
Define requirements and manage delivery of IT projects that involve multiple technical teams
Lead continuous improvement efforts
Audit the quality of technical work performed and provide constructive feedback when necessary
Automate manual tasks; create/improve small tools that help make team operations more efficient
Participate in hiring training and development of others
High attention to detail and capable of managing multiple priorities simultaneously
Oncall for highseverity issues outside standard hours
Drives engineering best practices (e.g. Operational Excellence Security Quality etc. and set standards.
Ability to travel international up to 10
Export Control : This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. governmentimposed requirements related to the nature of the work and/or where it will be performed.
A day in the life
You start the day with reviewing critical incidents that need to be prioritized. After addressing immediate concerns you will join the daily stand up and work on projects and support tickets. While participating on a rotating oncall schedule you will prepare and lead the team Operational Excellence meetings and represent IT support in the organization level operations meeting. Operational excellence and Customer obsession are core values of this role as we own providing best in class services to the Lab and Mission Operations teams.
Bachelors degree in IT computer science or equivalent
3 years experience working with Windows and Linux Server technologies
3 years experience working with Microsoft Office products and applications and Cisco IOS (CLI) experience
3 years of PC repair troubleshooting and deployment experience (i.e. Windows Linux)
3 years of basic lan networking (such as DNS DHCP SSL OSI Model and TCP/IP) experience
Experience supporting video conference and teleconference equipment
Experience driving IT projects to completion with little supervision
Ability to manage high priority projects and explain complex IT concepts in simple terms
Experience with macOS
Experience in manufacturing or industrial environments
Proficiency with one or more programming/scripting languages.
Network Certification (CCNA) is preferred.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $54700/year in our lowest geographic market up to $122200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Employment Type
Full-Time
Department / Functional Area
Key Skills
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