Business Analyst
Business Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
About Brite
Brite is at the forefront of transforming how businesses connect with their customers. We leverage cuttingedge technology datadriven strategies and innovative solutions to deliver exceptional experiences that foster loyalty and drive growth. Our team is composed of passionate skilled professionals who thrive in a dynamic collaborative environment.
Job Overview:
Brite consistently ranked as one of the best places to work is seeking a seasoned Salesforce Business Analyst with a robust background in Salesforce Service Cloud Sales Cloud and Omni Studio. The ideal candidate will have a proven track record of excellence in requirement gathering and the ability to translate business needs into technical specifications. Experience in the Public Sector and NonProfit organizations will be highly valued as we expand our services to meet the unique needs of these clients.
Key Responsibilities:
- Conduct indepth analysis of our clients business processes and requirements to fully understand their needs and document their Salesforce requirements.
- Utilize expertise in Salesforce Service Cloud Sales Cloud and Omni Studio to design and implement solutions that enhance client engagement and operational efficiency.
- Transform business requirements into wellarchitected solutions that best leverage the Salesforce platform.
- Create detailed business requirement documentation user stories and tobe process flow diagrams.
- Serve as a liaison between the business units technology teams and support teams to ensure effective implementation.
- Provide guidance on best practices and governance for Salesforce usage within the Public Sector and NonProfit domains.
- Conduct user acceptance testing and ensure user adoption of new features and functionalities.
- Stay current with Salesforce releases and corresponding documentation and provide new functionalities and solutions as needed.
Qualifications:
- Bachelors degree in computer science Information Systems Business Administration or related field.
- Minimum of 3 years of experience as a Salesforce Business Analyst.
- Salesforce Administrator certification preferred.
- Handson experience with Salesforce Service Cloud Sales Cloud and Omni Studio is essential.
- Demonstrated ability to meet deadlines handle and prioritize simultaneous requests and manage laterally and upwards.
- Strong analytical and problemsolving skills with a high attention to detail.
- Exceptional verbal and written communication skills with an ability to express complex technical concepts in business terms.
- Strong interpersonal skills with a demonstrated ability to work in a collaborative team environment.
- Experience working with Public Sector and NonProfit organizations is highly desirable.
Why Join Brite
Be part of a company that values innovation creativity and a customercentric approach.
Work with a team of talented professionals in a supportive collaborative environment.
Enjoy a competitive salary comprehensive benefits package including 401(k) match to help secure your financial future.
Proudly work for a company recognized as one of the best places to work where we prioritize employee satisfaction and wellbeing.
Immerse yourself in a fun and dynamic culture that celebrates success encourages creativity and fosters continuous learning and development.
Please submit your resume cover letter and any relevant certifications. In your cover letter highlight your experience with Salesforce Business analysts skills and how you can contribute to the success of Brites initiatives.
Brite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Recruitment Fraud Alert!There has been an increase in fraud that targets job seekers. Scammers may present themselves to job seekers as Brite Systems employees or recruiters. Please be aware that Brite Systems does not request sensitive personal data from applicants via text/instant message or any unsecured method; does not promise any advance payment for work equipment setup; and does not use recruitment or jobsourcing agencies that charge candidates an advance fee of any kind. We encourage you to review and apply to our available job openings at Brite Systems website. For more information on avoiding and reporting scams please visit the Federal Trade Commissions job scams website.
Required Experience:
IC
Employment Type
Full Time
