Pension Plan Administrator Human Resources People Culture TeleworkHybrid

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Work at CBC/RadioCanada

At CBC/RadioCanada we create content that informs entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values which include creativity integrity inclusiveness and relevance.

Do you think you have the ability and drive to keep up with this exciting everchanging industry Whether it be in front of the camera on air online or behind the scenes you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

Unposting Date:

This role is a hybrid work arrangement. Work schedule to be discussed with the hiring Manager according to the guidelines defined by the department.

This is a temporary role for a period of 1 year.

Your role

You will provide highquality punctual onestop service to retirees survivors and exemployees in specific areas related to the payment of their pension. You will act as a liaison to internal and external groups process changes provide information and resolve requests or incidents.

You are patient and empathetic. You enjoy resolving problems and are motivated by helping others in your daytoday work.

You strive for excellent service standards and to maintain customer satisfaction.

Key activities:

• Respond in both official languages to requests from retirees survivors and exemployees; ensure complete and accurate records.

• Perform the annual pensioner audit; requests reports updates form and letters coordinate printing/mailing track responses and receipt of required documents; provide statistics.

• Input pensioner address/phone number/email changes in the pensioner payroll system.

• Conduct research (online by phone by mail etc. to find missing pensioners and exemployees; document for auditing purposes measures taken to find pensioners.

• Manage the pensioner telephone line and handle correspondence including emails letters and faxes on payroll and auditrelated issues.

• Troubleshoot issues and escalate problems as required.

• Coordinate printing and mailing of communication to pensioners such as news bulletins special projects etc.

• Track new retirements and provide welcome letters to pensioners.

• General office functions such as organization of the online document management system filing photocopying etc.

• Assist in the production and distribution of communications to employees.

• Document processes and provide recommendations for improvements.

• Work closely with the external thirdparty that performs the daytoday administration of the Pension Plan to ensure proper coordination of pensioner data and case resolution.

• Work in tandem with various internal services to supply accurate information to pensioners and exemployees. As required perform other related duties.

Qualifications

We are looking for a candidate with the following:

• Diploma from a community college preferably in a related field such as Business Administration.

• Bilingualism (French and English) oral and written is essential.

• Excellent Word Excel.

• Excellent analytical and problemsolving skills.

• Strong organizational skills to deal with high volume meet deadlines and work under pressure.

• Sound judgement autonomy initiative and absolute discretion.

• Accuracy and attention to detail at all times.

• Excellent interpersonal and communication skills.

• Patience customary courtesy and tact.

• A high degree of reliability and strong teamworking skills.

Candidates may be subject to skills and knowledge testing.

We thank all applicants for their interest but only candidates selected for an interview will be contacted.

As part of our recruitment process candidates who advance to the next

step will be asked to complete a background check. This includes:

• A mandatory Criminal record check.

• Other background checks may be conducted based on the operational requirements of the position.

CBC/RadioCanada is committed to being a leader in reflecting our countrys diversity. Thats because we can only create and tell the stories that connect Canadians by having a workforce that mirrors the everchanging makeup of our country. Thats why we as an employer value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued but also extend to and pervade all the services we provide as Canadas public broadcaster. For more information visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process please inform us as soon as possible by sending an email to .

You are invited to consult and familiarize yourself with our Code of Conduct which can be found on our corporate website. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest. In the event that you become an employee it will be important to inform us as quickly as possible of any situation that because of your hiring constitutes or could appear to constitute a conflict of interest.

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