Sales Support Assistant

We are looking for a Sales Support Assistant to join our growing team in Melbourne.

Orro has a supportive teambased culture that promotes personal initiative selfsufficiency and the ability to be handson with your work. You will be part of a highly motivated team on a mission to create future now solutions that make it faster simpler and safer for people to access store and share information wherever whenever and with whomever they want.

We are Orro

Orro is an Australian technology success story with offices in Melbourne Sydney Perth Brisbane and internationally in the Philippines and UK. Orro is a secure network and digital infrastructure provider trusted by some of Australias biggest brands to deliver them the future now meeting the everchanging needs of their markets and our world.

We lead the industry in designing building and operating digital infrastructure providing greater efficiency performance agility and resilience. Our endtoend solutions including cloud collaboration cyber and data services take the stress out of tech for more than 400 businesses and over 20 million Australians every day.

However we never forget our job is to connect people not machines. So we take the time to get to know our clients and learn how they like to work. It means we understand not just what they need now but what theyll need next.

About the role

Working within the Collaboration division of Orro this role will be assisting key sales and management staff by progressing internal activities between the finance procurement and delivery teams. The primary outcome is to speed up the preparation of customer sales quotes and address any discrepancies with orders and invoicing. As Orro is a technology company it is imperative to have a highlevel understanding of the relevant technologies existing knowledge of audiovisual solutions and telephony (VoIP) will be valuable.

Position Overview

The Administrative and Sales Support Coordinator provides general administrative and sales support to the Director and Executive General Manager of the Collaboration division. This role is essential in assisting with sales operations procurement support and maintaining accurate sales data. The successful candidate will play a key role in ensuring the smooth flow of administrative tasks and facilitating efficient communication between various stakeholders and teams within the organisation.

Position Responsibilities

• Prepare quotes and proposals using Microsoft Word templates.
• Assist the presales team in preparing quotes and gathering relevant product information from online sources and AI chatbots.
• Enter and maintain sales data in the CRM system.
• Support the procurement team by handling administrative queries including customer contact details and resolving quote PO and invoice inconsistencies.
• Obtain quotes from thirdparty contractors as inputs for sales quotes and proposals.
• Facilitate access to existing supplier systems for the procurement and finance teams.
• Manage and request quotes for subscription and maintenance renewals.
• Act as a liaison between Project Managers and the Finance Billing team to collect necessary billing information such as customer services start dates and phone numbers.

Skills Knowledge and Experience

• Strong initiative and problemsolving skills with a commonsense approach.
• Excellent communication skills in English both written and verbal.
• Exceptional attention to detail and accuracy in data entry and documentation.
• Highly organised with effective time management skills to handle multiple tasks efficiently.
• Prior experience working with offshore resources in the Philippines (preferred but not essential).
• Basic understanding of computing products subscription services and related technical knowledge is imperative.
• Understanding or experience with audio visual (meeting room) and telephony or unified communications solutions will be valuable.

Qualifications

• Relevant experience in administrative support sales coordination or a related field.
• Proficiency in Microsoft Office Suite particularly Word and Excel.
• Familiarity with CRM systems and data management tools is advantageous.
• Experience in procurement support or working with supplier systems is beneficial.

Why Orro

Orro is an exciting Australian technology company with a wealth of experience and expertise. We welcome and celebrate diversity of perspectives background and experience. We are committed to creating a workplace that supports diversity of all cultures including LGBTQI and those living with a disability including those on the autism spectrum.

If you require any assistance with submitting your application or need to discuss reasonable adjustments in the recruitment process please get in touch with us at

We are also a company that takes its Corporate Social Responsibility seriously and we try our best to positively impact society and the environment in all possible ways. You can review some of our initiatives here.

Whats in it for you

• An opportunity to join a rapidly growing national organisation we were recognised as one of Australias fastest growing companies making the 2021 AFR Fast100 list.
• Orro was also named Fortinets APAC Partner of the Year 2021.
• An opportunity to work with a supportive and passionate team to change the way Australian businesses connect collaborate and operate.
• An opportunity to drive a pivotal function within a growing business at an exciting point in its history.
• A competitive remuneration package.
• An opportunity for career advancement as our business expands further.

We also support our staff and their loved ones in a variety of ways including public holiday swaps to support family responsibilities and diversity with religious holidays. Parental and caregiver leave policies flexible working Orrowide mentoring program and an emerging leaders development program.

How do I apply

You are invited to submit your resume including a cover letter through the link below. Your cover letter should be no longer than one page explaining your suitability for the role.