Lead Product Manager Search Recommendations
Lead Product Manager Search Recommendations
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Job Description
Were on a mission to work for everyone.
Were waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 1617 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest and combine their pensions with us.
With our hot coral cards and getpaidearly feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!
Were not about selling products we want to solve problems and change lives through Monzo
London or Remote in the UK (depending on experience) stock options Benefits Product at Monzo Hear from the team
About Monzo
Monzo is the seventh biggest bank in the UK with a mission to Work for Everyone. In the last few years weve built a banking app with very high daily engagement and an NPS thats well above the norm. 10 million UK adults have a Monzo account already but we have a global ambition and the opportunity to impact hundreds of millions of lives.
About the team
Core Banking is responsible for the current account used by 10 million customers. That includes creating compelling value propositions for different audiences (including Personal Joint Under 16s and 16 17 accounts) growing Subscriptions (Extra Perks and Max) and optimising the overall app structure and experience to help customers get the most out of Monzo.
Were now gearing up for our next phase of growth from 10 million to 20 million customers. As we launch more and more financial products and our customers financial lives become more complex personalising the experience is a key priority.
What youll be working on:
As a Lead Product Manager for Search & Recommendations youll lead one or more crossfunctional teams to define and deliver a strategy that helps customers make the most of Monzo. Youll help build the platform capabilities and app structure needed to optimise a customers inapp experience and engagement.
That means youll:
- Lead the charge: build a product vision and strategy for your area ensuring alignment with Monzos goals and an exceptional customer experience.
- Communicate effectively: you get people inspired by the product vision and you share the right context with the right people at the right time.
- Collaborate seamlessly: partner with engineering design data research marketing and other teams across Monzo to create a strategy and deliver.
- Deliver impact: define deliver and measure the impact of the customerfocused personalisation and discovery experiences you create.
You should apply if:
- You are a seasoned product manager and have led highperforming teams to ship worldclass products at a fast growing company.
- You have a track record of leading consumer personalisation and discovery efforts (search or recommendation systems) that drive significant value for customers and the business.
- Youre datadriven and commercial and have a track record of collaborating with machine learning experts or data scientists to define key metrics run experiments and deliver business impact.
- You can systematically break down and solve complex problems.
- You have good judgement and have a track record of making good decisions in complex situations where theres often no right answer.
- You have the urge and resilience to challenge the status quo and make things better and are full of creative ideas for how to do so.
- You can work effectively with a diverse range of people and working styles spanning engineering design data user research marketing legal and compliance to get stuff done.
- Youre a great storyteller who is able to motivate energise and inspire people towards a common goal.
- Youre passionate about building value for customers and not just achieving business results and are excited about our mission at Monzo.
- Youre intellectually honest about your works performance continually striving for improvement.
- Youre a fast learner humble and curious and enjoy learning every day and sharing your knowledge and experience.
- Youve mentored other PMs have the ability to coach others and can provide clear and constructive feedback to your team and other disciplines.
The interview process:
Our interview process usually involves 4 main stages:
- Recruiter Call
- Initial Call with Hiring Manager
- Final Loop consisting of x3 hour long interviews to assess Project Walkthrough Case Study and Leadership.
- A final stage with a VP or CPO within the Product team
Our average process takes around 56 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on
Whats in it for you:
plus stock options & benefits
We can help you relocate to the UK
We can sponsor visas.
This role can be based in our London office but were open to distributed working within the UK (with ad hoc at least monthly meetings in London).
We offer flexible working hours and trust you to work enough hours to do your job well at times that suit you and your team.
Learning budget of 1000 a year for books training courses and conferences
And much more see our full list of benefits here
Equal opportunities for everyone
Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2023 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.
If you have a preferred name please use it to apply. We dont need full or birth names at application stage
Required Experience:
IC
Employment Type
Full Time
