Concierge - Jasper Long Island City

Who we are:

The Domain Companies is a national real estate development and investment firm focused on making a positive and lasting social economic and physical impact on the communities in which we build. Domain is responsible for a diverse range of innovative projects including affordable mixedincome and luxury apartments condominiums hospitality retail entertainment venues and creative workspace.

Our success is a result of our communityfocused approach collective entrepreneurial spirit and the unique skills and experience of our people. Our team stays at the forefront of our industry by striving for excellence and innovation in everything we do. The result is a dynamic environment that encourages creativity and offers the opportunity for growth and advancement.

What were looking for:

We are seeking a Concierge team member who is highly customercentric empathetic creative and organized. This individual will serve as the primary point for residents and should be passionate about enhancing the resident experience and local community. This position is highly visible and requires a warm demeanor collaborative spirit and impeccable followthrough.

We are highly entrepreneurial and look to you to be flexible yet results driven. We have tight deadlines and rely on you to meet them. While we work hard its important we take time to have fun and collaborate. Culture fuels us here at Domain thats why we host Company volunteer days community engagement and volunteer opportunities and team building events such as Company outings.

What youll be doing:

• Monitor entrances exits and all activity in front lobby; maintain visitor and vendor logs.
• Manage package room Log organize and distribute packages.
• Document and communicate incidents/accidents at the property to the leadership team.
• Be readily available to resolve any problems or dissatisfaction of the residents within company policy.
• Take maintenance requests as needed.
• Hand out team member business cards and gather information for follow up (after office hours only).
• Provide access to the community for residents guests deliveries and other special requests from management and/or residents with prior written approval.
• Provide firsthand knowledge of the local area and our community. Make recommendations about activities local businesses and services to ensure residents and guests have a positive experience that meets their needs.
• Accommodate residents with lifestyle services that tailor to their needs like grocery flower and furniture deliveries utility assistance transportation services dinner reservations dry cleaning house cleaning car washing etc.
• Assist in planning coordinating and promoting resident social events.
• Be proactive about solving problems even if its outside of your area and be ready to take on additional initiates and responsibilities as they emerge.
• Seek out opportunities to be a leader and do everything you can to help the company achieve its larger objectives.

Skills Experience and Qualifications Required:

• 12 years of customer service experience preferred.
• High school or GED required.
• Customercentric with a warm demeanor positive attitude and impeccable followthrough.
• Ability to work independently and with a team.
• Ability to plan and prioritize efficiently and motivate/lead team members.
• Ability to work in a fastpaced environment and complete multiple tasks with simultaneous deadlines/interruptions.
• Strong written and oral communication and problemsolving skills.
• Knowledge of the city; knowledge of the local transportation options to include public and private transportation options.
• Technically savvy with technology i.e. smartphones and computers.
• Computer proficiency included but not limited to Microsoft Office.

Physical Demands:

• This position involves regular walking standing sitting for extended periods of time hearing and talking.
• May occasionally involve stooping kneeling or crouching.
• May involve close vision color vision depth perception focus adjustment and viewing computer monitor for extended periods of time.
• Involves manual dexterity for using a keyboard mouse and other office equipment.
• May involve moving or lifting items at or about 40 pounds.

Work Hour Requirements:

• Ability to work a flexible schedule based on company needs.
• Regular dependable attendance and punctuality.

Compensation & Benefits:

• Competitive pay: $22.33/hr. with potential annual bonuses.
• Health and wellness benefits with 4 different plan offerings.
• Companypaid Life Insurance and ShortTerm Disability.
• Paid Parental Leave Program (up to 8 weeks of 100 pay).
• 401(k) matching program (up to 4.
• 10 days of paid vacation 7 sick days and 10 company holidays annually.
• Competitive compensation with annual bonus potential.
• Fun extracurricular activities and perks.
• MyDomain discounts at local businesses.
• 2 Volunteer days and an annual community day where we get to give back together!
• Professional development opportunities.

This job description is not allinclusive. The Domain Companies reserves the right to amend this job description at any time. The Domain Companies is an Equal Opportunity Employer committed to a diverse and inclusive work environment