Concierge

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world

At JLL we see a Brighter Wayforward for our clients our people our planet and our communities. With over 200 years of real estate experience we are and always have been in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better smarter more innovative ways of working. We approach our work in a warmer more optimistic and inclusive way.

JLL is a global leader in helping clients envision where people will live work play shop and eat.

What this opportunity involves:

Are you a people person who thrives on creating exceptional customer experiences Do you have a talent for making everyone feel welcome and valued Collab Brindabella is seeking a full-time Concierge to be the welcoming face of our premium flexible workspace at Canberra Airport Park.

As our Concierge youll be the heart of our community ensuring every customer interaction leaves a lasting positive impression. From managing the front desk to organizing engaging networking events youll play a crucial role in creating a dynamic productive workspace environment where professionals can thrive.

An overview of the role:

• Provide a warm professional welcome to all customers and visitors
• Conduct space tours for potential clients and manage the onboarding process
• Create personalized welcome packs that make new members feel valued
• Plan and execute community events that foster networking and collaboration
• Build strong relationships with customers and respond proactively to their needs
• Ensure immaculate presentation of all common areas and meeting spaces
• Manage meeting room bookings setup and audio-visual equipment
• Maintain kitchen areas order supplies and ensure consumables are stocked
• Handle mail and package services efficiently
• Participate as a Floor Warden in building emergency procedures
• Work with the Centre Manager to implement operational procedures
• Manage vendor relationships and ensure service excellence
• Identify opportunities to enhance the workspace environment
• Contribute to a positive inclusive and professional team culture
• Provide backup support to the Centre Manager as needed

Sound like you This is what were looking for:

• A genuine passion for customer service excellence
• Professional confident and approachable demeanor
• Strong attention to detail and organizational abilities
• Excellent written and verbal communication skills
• Ability to work autonomously while managing multiple priorities
• Intermediate proficiency with MS Office (particularly Word and Excel)
• Creative problem-solving skills and a proactive mindset
• Experience in relationship management with customers and vendors
• Experience in hospitality customer service or a similar concierge role
• Understanding of flexible workspace environments
• Demonstrated ability to create community in a professional setting
• Skills in digital and social media communication

What you can expect from us:

Youll join an entrepreneurial inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation we dont just accept that we are a place of many different people but we embrace it we celebrate it and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race gender age sexual orientation or disability and that is why for more than a decade we continue to rank among the Worlds Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates please apply following the link below quoting job reference number AFREQ441192

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.