Director Engineering
Director Engineering
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Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our teamfirst culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.
The Five9 Studio engineering team drive the realization of practical AI solutions for the contact centre environment. Our existing Studio product stack is built on Laravel FrameworkPHP Python and technology deployed in private and public clouds. We leverage the latest cloud AI services such as OpenAI Google Speech and Dialogflow Deepgram IBM Watson and Wellsaid and integrate into Five9 wider welldeveloped microservices platform.
Our vision for practical AI involves equipping contact centre agents supervisors and managers with user interfaces that guide and summarize their work identify points of coaching and support and fully automate routine interactions. This latter part is the focus of the Studio Engineering team enabling our customers to create and tune implementation of AI agents into their voice and digital channels for their endcustomer selfservice and steering to best agent.
This position is based out of one of the offices of our affiliate Acqueon Technologies in India and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products collaborating with global teammates based primarily in the United States.
Role purpose
The purpose of this role is to build and lead a team of developers and quality assurance that will design develop and maintain software solutions and drive the implementation of best practices in continuous integration continuous delivery and service ownership within a fastpaced environment.
This role requires a handson approach and while it spends some time undertaking development it will ultimately contribute to delivering exceptional customer experience.
How you contribute
- Lead and mentor a team of software development engineers responsible for designing implementing monitoring and tooling our cloud services.
- Identify and hire suitable employees in partnership with the Talent Acquisition team.
- Provide coaching feedback and development opportunities to enhance skills motivation and performance of team members.
- Oversee the design development and implementation of features and functionality aligning with the feature goals. Ensure adherence to best practices standards and security protocols.
- Collaborate with crossfunctional teams including product managers designers and quality assurance professionals to ensure that everyone is aligned around goals and progress.
- Drive the adoption of modern technologies tools and practices to streamline development workflows improve efficiency and enhance the quality and reliability of our software.
- Apply strong understanding of various programming languages frameworks and development methodologies to enable informed decisions and solve complex technical challenges.
- Troubleshoot and resolve complex technical issues by applying problemsolving skills to identify the root causes and implement effective solutions.
- Manage relationships with cloud service providers tool vendors and other external partners.
- Drive a culture of collaboration knowledge sharing and continuous learning within the team and across the organization.
- Apply a can do attitude and finds solutions for complex distributed problems.
- Take part in roadmap planning and manage process
- Collaborate with leadership on longterm vision and strategy
Skills competencies and qualifications
- 8 yearsof experience in software engineering with at least5 years in a leadership role.
- A portfolio of past projects showcasing backend and full stack development skills preferably on a cloud based platforms (GCP AWS or Azure).
- Proficiency and strong experience in one or morebackend languages / technologies as PHP Python Java and familiarity with frontend Javascript frameworks such as REACT and or
- Indepth understanding ofmicroservices architecture RESTful APIs and distributed systems. Telephony and SIP desirable.
- Experience withQA automation CI/CD pipelines and DevOps best practices preferably handson experience developing services in a containerization environment
- Awareness of security best practices and the ability to implement security measures to protect applications and data.
- Demonstrates critical thinking with sound analytical debugging skills
- Strong commitment to delivering highquality code and solutions on time and within scope.
- Strong communicator who can express thoughts and ideas clearly and effectively.
- Demonstrated experience building strong cross functional team relationships.
- Demonstrated ability to hire and onboard developers at rapid rate.
- Experience in developing and/or assessing processes and procedures and drive meaningful improvements.
- Demonstrated ability to work independently and collaboratively with multiple teams across various time zones.
- Prior experience managing remote and distributed staff.
- Bachelors degree (or equivalent) in relevant discipline.
Other requirements
- This position requires the ability to be On Call.
Key relationships
Manages a team of up to 8 15 Engineers and Managers
Key stakeholders include:
- Product Managers
- Product Architects
- Quality Assurance Team
- Cloud Platform team
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.
View our privacy policy including our privacy notice to California residents here:9/ptpt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Required Experience:
Director
Employment Type
Full Time
