IT Support Specialist - Department of Defense Support

WisEngineering LLC is currently seeking qualified candidates for a potential upcoming opportunity supporting Department of Defense programs at Picatinny Arsenal in Dover NJ. This position is contingent upon contract award and we encourage interested applicants to apply now to be considered when hiring begins. Incumbent personnel are strongly encouraged to apply.

Key Requirements:

• U.S. Citizenship is REQUIRED No exceptions.
• This is an onsite position 5 days per week at Picatinny Arsenal Dover NJ. Remote work is not permitted.
• Candidates must be local or willing to relocate at their own expense (limited relocation assistance may be available for highly qualified candidates).
• Ability to obtain and maintain a security clearance if required.

Position Overview:

WisEngineering LLC is seeking IT Support Technicians to provide fulltime dedicated IT support to DEVCOMAC Headquarters and associated organizations. The selected candidates will be responsible for desktop/laptop setup network administration software installation troubleshooting and classified system support.

Key Responsibilities:

General IT Support & Systems Administration:

• Provide desktop laptop and Portable Electronic Device (PED) support including:
  • OS installation configuration and security patching
  • Software installation configuration and removal
  • User network account and email setup
  • Troubleshooting and repair for PCs printers PEDs and network issues
  • Managing local area network (LAN) and virtual private network (VPN) connections

Classified & Secure Systems Support:

• Support the DEVCOM AC HQ Commercial Solutions for Classified (CSfC) Laptop Program including:
  • Ensuring laptops connect to the VPN for at least 2 hours per week to receive updates.
  • Submitting helpdesk tickets to ensure users desk ports are connected to the CSfC VLAN.
  • Reporting any failed updates or connectivity issues to the NEC/RNEC.
• Maintain classified workspaces ensuring both unclassified and classified PCs are powered on logged in weekly and updated.
• Possess elevated privileges to perform approved software installations on classified/unclassified systems.

Financial IT Systems & Helpdesk Support:

• Provide dedicated IT system administration support to Financial Management (FM) Infrastructure and its Financial Integrated Reporting Environment (FIRE) system.
• Support FIREs two major modules: Reporting and Budget Planning.
• Deliver fulltime helpdesk support for IBM Cognos BI the Commercial OffTheShelf (COTS) software supporting FIRE.
• Provide GFEBS/LMP support including helpdesk activities and troubleshooting for both systems.

Qualifications & Skills:

• Experience in IT support system administration and network troubleshooting.
• Proficiency in Windows OS software installation and network connectivity support.
• Familiarity with classified/unclassified system administration protocols.
• Experience with IBM Cognos BI or other business intelligence software (preferred).
• Understanding of GFEBS/LMP helpdesk functions.
• Strong analytical and problemsolving skills.
• Ability to work independently and provide support to highpriority users.

Why Join WisEngineering

At WisEngineering we offer competitive salaries comprehensive benefits and an excellent careerbuilding atmosphere. Our diverse range of projects provides exciting challenges in cuttingedge technologies and we support our employees with onthejob training and a smooth transition into new roles.

WisEngineering is an Equal Opportunity/Affirmative Action Employer committed to diversity and inclusion. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. See Website for additional information.

If you meet the qualifications and are excited about the possibility of joining our team we encourage you to apply today!