Student Accounts Counselor

Under the direction of the Executive Director of Student Accounts along with the Assistant Directors the Counselor will ensure the timely processing of student accounts to support the Student Financial Services Division in a professional efficient and compliant manner. The Counselor will also serve a primary support member to the Financial Aid Systems Management Operations team to the Student Financial Services campus staff members ensuring student centered service in meeting the needs of traditional nontraditional adult and minority student population.

Responsibilities:

• Process daily workflow of the Student Accounts staff; support the Financial Aid Systems Management Operations staff the Student Financial Services staff and the Student Services Support staff in an organized and consistent manner as outlined by the Executive Director and the Vice President
  
• Process the global billing and collections items for the College under the direct supervision of the Assistant Director of Student Accounts while ensuring federal state and institutional compliance. Process fee assessment billing and statement generation in a timely fashion. Ensure compliance to the developed comprehensive collections plan
• Process the general billing statements and collections activities as related to the following: discount processes internal and external payment plan processes special billing processes tuition remission processes third party billing processes book store voucher reconciliation processes disbursement notification processes credit balance review refund processes R2T4 etc.
• Assist the Assistant Director with monthly reconciliation processes
• Participate in training of ever changing federal state and institutional regulations; review and make recommendations to ensure institutional policies and procedures are updated on a regular and consistent basis
• Process in a compliant manner all registration and payment related processes including but not limited to NOA outreach processes graduation collection outreach processes. Additionally ensure aid eligibility and payment compliance is adhered as related to registration compliance including but not limited to R2T4 calculations return of funds disbursement eligibility etc.
• Perform various tasks as assigned for Enrollment Management activities such as: Open House Accepted Students Days Scholarship Events etc.
• Attend all departmental staff meetings and training sessions
• Perform other duties and projects as assigned
  

Required Skills & Experience:

• Must have experience in Banner Microsoft Office Suite and multiple Department of Education software products
• Broad knowledge of financial aid specific and related regulations (federal and state) required
• Demonstrated leadership interpersonal written and oral communication problemsolving organizational and presentation skills
• Demonstrated evidence of detailorientation customer service orientation ability to work independently ability to manage great levels of responsibility required
• Bilingual (Spanish) a plus

• Bachelors degree required; Masters degree preferred
• Minimum of two to three years of higher education related experience required
  

About Mercy

Mercy University is a dynamic independent coeducational New York City area university that offers more than 100 undergraduate and graduate degree and certificate programs in six schools: Business Education Health and Natural Sciences Liberal Arts Nursing and Social and Behavioral Sciences.

Mercy is the regions largest private nonprofit MinorityServing Institution proud to serve a student body that is highly diverse. As a federally designated Hispanic Serving Institution (HSI) Mercy University has been ranked nationally among top colleges in the country for Hispanics by the Hispanic Association of Colleges and Universities (HACU) and by Excelencia in Education earning their prestigious Seal of Excelencia for intentionally serving Latino students.

Mercy University was further recognized by HACU as a national leader in awarding bachelors degrees to Hispanics in several disciplines including Psychology Sociology and Business. Westchester Magazine has also named Mercy the Best College in Westchester County inand 2022.

Mercy is committed to offering an inclusive learning environment to help a diverse student body set a course for their future. To support its student body Mercy has been awarded a number of federal grants which enable us to better develop and deliver education to our students.

Mercys student body reflects the rich diversity of the New York metropolitan area. Enrollment including fulltime and parttime undergraduates and graduates is approximately 8800. Mercy students learn on campuses in Dobbs Ferry the Bronx and Manhattan as well as online.

At Mercy University we strive to provide employees and their families with a comprehensive and valuable benefits package. We offer highquality health care plans retirement benefits tuition discounts flexible spending and much more.

Our Mission:
Mercy University is committed to providing motivated students the opportunity to transform their lives through higher education by offering liberal arts and professional programs in personalized and highquality learning environments thus preparing students to embark on rewarding careers to continue learning throughout their lives and to act ethically and responsibly in a changing world.

EEO Statement

Mercy University is an equal opportunity employer. Mercy University actively engages in recruiting a diverse workforce and student body that includes members of historically underrepresented groups and strives to build and sustain a welcoming and supportive campus community. All qualified applicants will receive consideration for employment without regard to age race color national origin ethnicity creed religion marital status sex sexual orientation gender gender identity pregnancy height weight genetic information disability or protected veteran status.

As part of this commitment Mercy University will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed please contact The Office of Human Resources atOption 6 or via email at .

The posted salary range for this position is based on several legitimate nondiscriminatory factors set by the organization. Mercy is committed to ensuring equal pay opportunities for equal work regardless of gender race or any other category protected by federal state or local pay equity laws.

Campus Safety

Mercy University is committed to providing a safe and welcoming environment for all. Information regarding campus safety can be foundhere.