Analyst Associate Provider Operations
Analyst Associate Provider Operations
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$ 66000 - 130000
1 Vacancy
Job Description
Why Charlie Health
We are currently facing a nationwide mental health epidemic marked by rising rates of depression anxiety trauma substance use disorders and suicide. At the same time those seeking help often encounter barrierswhether geographic financial or systemicthat prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.
At Charlie Health our mission is to connect the world to lifesaving mental health treatment. Our innovative virtual programs combine curated group sessions individual therapy and family therapy delivered through personalized evidencebased treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities Charlie Health provides a pathway to longterm recovery with over 90 of our clients seeing improvement in their most challenging mental health symptoms.
Every member of our team shares a deep commitment to this mission. If youre driven to make a meaningful impact we invite you to join us in reshaping the future of mental healthcare.
About the Role
As a member of the Provider Operations team you will have the opportunity to influence and impact key clinical initiatives at Charlie Health. Whether you are interested in analyzing how we best utilize our clinical capacity or improving operations in high growth provider businesses this role will give you the opportunity to lead crossfunctional projects that will have a profound impact on Charlie Healths ability to deliver highquality care. We expect that you will be lowego eager to join a fastpaced company hungry to learn and able to work independently. In this role you will be given an exceptional level of autonomy and responsibility but it is expected that this individual will think like an owner and commit themselves to Charlie Healths success.
Were a team of passionate forwardthinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing lifesaving solutions. If youre inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way apply today.
Responsibilities
Process Optimization:
- Implement new programs that increase the productivity of various teams that impact clinical supply (e.g. Talent CrossLicensing and Onboarding)
- Analyze talent acquisition data to assess the effectiveness of hiring strategies
- Contribute to initiatives aimed at increasing clinician productivity and reducing cost per session
- Support the implementation of best practices to improve clinical candidate generation conversion and retention
Data Analysis and Reporting:
- Develop and maintain reports and dashboards using SQL and Tableau to track Clinical team performance
- Analyze attendance and utilization trends and KPIs to identify areas for improvement
- Provide datadriven insights to help optimize clinical delivery process
Supply Forecasting and Planning:
- Partner with the Growth Strategy and Finance teams by translating admission forecasts into statelevel supply planning
- Assist in setting Talent targets and goals based on market trends and company objectives
- Support our endtoend supply model ensuring proper staffing by state
Total Rewards & Retention:
- Design an ROIcentric total reward strategy for our clinical team
- Partner with our HR to track compensation satisfaction and retention across our clinical team
Bonus Calculations:
- Calculate and administer bonuses for clinicians and clinical recruiters ensuring accuracy timeliness and alignment with performance metrics
CrossFunctional Collaboration:
- Work with teams across Clinical Intake Care Delivery CrossLicensing Talent HR and Finance to ensure data consistency and strategic alignment
- Provide analytical support to enhance collaboration between Provider Operations and other teams
Requirements
- Bachelors degree
- 24 years of relevant work experience; consulting investment banking or analytical operations candidates are strongly preferred
- Experience with SQL and/or Tableau is a plus
- Exceptional communication interpersonal listening and relationshipbuilding skills
- Microsoft Excel fluency this role will require significant modeling expertise
- Resourceful with a natural ability to problem solve
- Proactive selfstarted and natural multitasker
- Meticulous attention to detail
- Highly analytical with an ability to construct research and datadriven recommendations
Benefits
Charlie Health is pleased to offer comprehensive benefits to all fulltime exempt employees. Read more about our benefits here.
Additional Information
The target base compensation for this role will be between $66000 and $130000 per year at the commencement of employment. In addition to base compensation this role offers a target performancebased bonus. The target total cash compensation range including potential bonus will be between $73000 and $143000 per year. Please note pay will be determined on an individualized basis and will be impacted by location experience expertise internal pay equity and other relevant business considerations. Further cash compensation is only part of the total compensation package which depending on the position may include stock options and other Charlie Healthsponsored benefits. #LIHYBRID
Our Values
- Connection: Care deeply & inspire hope.
- We care personally about every single person in the Charlie Health ecosystem: our clients providers and team members alike.
- We inspire hope with every interaction reminding our clients that we truly and unconditionally believe in them.
- Congruence: Stay curious & heed the evidence.
- We ask why five times before were satisfied with the answer. We dont stick to the status quo; we challenge our assumptions and remain humble.
- Above all were resultsoriented. When we find data that calls our original plan into question we modify or pivot.
- Commitment: Act with urgency & dont give up.
- We work as swiftly as possible. The mental health crisis is relentless and so are we.
- Our clients dont give up and neither do we. Persistence is our superpower.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health please go directly to our Careers Page: Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth email addresses. Legitimate emails will never originate from gmail yahoo or other commercial email services.
Recruiting agencies please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner and we will not pay any fee associated with unsolicited referrals.
At Charlie Health we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role without regard to disability or need for accommodation.
Required Experience:
IC
Employment Type
Full-Time
