Support Engineer L2
Support Engineer L2
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Job Description
Overview
Consilio offers endtoend legal services and technology platforms bringing together worldclass expertise innovations in technology and data along with robust workflows within eDiscovery.
As part of the Application Services team the Application Support Engineer will support key eDiscovery systems. This role will involve working within a global team to maintain troubleshoot and optimize these applications collaborating closely with Data Operations Project Management Database Administration and IT Infrastructure teams on diverse and challenging issues.
This position is based out of our Bengaluru office working on a rotating US/UK/India shift to provide 24x7 support across the globe.
Responsibilities
- Ensure uptime scalability and performance of eDiscovery applications including custom apps and workflows built on these platforms.
- Provide timely responses and resolutions to incoming help desk tickets independently and in collaboration with fellow team members.
- Escalate tickets and collaborate with Tier 3 support infrastructure teams or development teams as needed.
- Assist with regularly scheduled maintenance activities Disaster Recovery and smoke testing as needed for other activities.
- Build indepth support knowledge of the full suite of supported applications and contribute to team knowledgesharing meetings.
- Develop and utilize your knowledge of TSQL PowerShell JavaScript Linux etc. to troubleshoot existing issues and create custom solutions to unique problems.
- Build comprehension and understanding of additional technology functions such as networking server administration Active Directory ant other topics as they relate to application support.
Qualifications
- Bachelors degree or equivalent experience.
Minimum Experience Requirements:
- 4 years of experience in related roles including 2 years supporting eDiscovery applications or 35 years of general IT Support/Application Support experience.
- 3 years of experience with Relativity either in a frontend or backend role.
- Experience supporting applications from both UI and Infrastructure perspectives.
- Intermediatelevel knowledge with MS SQL Server and basic TSQL commands.
- Experience working with a ticketing system or other defined ticketing workflow.
- Experience with commandline Linux
- Working knowledge of the EDRM.
- Strong analytical and problemsolving skills with the ability to explain complex concepts in a clear and concise manner.
- Quick to learn new applications and thrive in a dynamic environment.
Other Experience/Certifications:
- Relativity Certified Administrator (RCA) or other Relativity Specialists Certification is a plus.
- MS SQL Server certifications and/or experience writing advanced TSQL queries
- Familiarity with IIS networking filesystem concepts and PowerShell/JavaScript
Employment Type
Unclear
