Sr Manager Relay Trust Relay Trust
Sr Manager Relay Trust Relay Trust
Posted on :
06-04-2025
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1 Vacancy
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Job Description
Have you ever thought about what it takes to detect and prevent fraudulent transactions to ensure the hundreds of millions of Amazon packages are received on time by our customers What kinds of products and systems would you build to maximize customer satisfaction Amazon is seeking a program management team leader who is passionate about protecting Customers and can thrive working across a diverse global team.
The Relay Trust organization in Middle Mile Transportation Technology (MMPT) is constantly innovating new ways of building distributed systems running the latest in machine learning algorithms to deliver the next generation of fraud prevention solutions for our Customers. We hold high standards for our solutions and the services we deliver: our systems are highly secure highly reliable highly available all while functioning at massive scale and delivering industry leading precision; our employees are intelligent passionate about protecting Customers and fun to work with.
You will lead a team responsible for analyzing and identifying specific instances of risk broader risk trends and points of customer friction as well as developing scalable solutions for prevention. You will need to collaborate effectively with crossfunctional teams worldwide and within Middle Mile Transportation Technology to solve problems create operational efficiencies and deliver successfully against high organizational standards. You should be able to apply a breadth of tools data sources and analytical techniques to answer a wide range of highimpact business questions and proactively present new insights in concise and effective manner. You will work directly with partners in engineering and machine learning to develop new tools and revise risk models. In addition you will be responsible for building a robust set of operational and business metrics and will utilize metrics to determine improvement opportunities.
Key job responsibilities
Lead a team Product Managers Business Intelligence Engineers and Business Analysts responsible for protecting Amazon and our customers from transportation related fraud misuse and abuse worldwide.
Partner with business stakeholders to align on a cohesive roadmap that delivers against shared goals.
Support process improvement automation and control implementation projects
Drive the standardization and documentation of processes risks and controls and work with owners to assign accountability.
Build continuous monitoring programs focusing on carrier partners compliance to program policies and other risk areas.
Partner across product teams to apply new technologies to your program area.
About the team
The MMPT organization builds software systems that work across our vendors warehouses and carriers to optimize both time and cost of getting the packages delivered. Our services already handle thousands of requests per second make business decisions impacting billions of dollars a year integrate with a network of small and large carriers owner operators and drivers worldwide manage business rules for millions of unique products and improve ordering and delivery experience for millions of online shoppers. That said this remains a fast growing business and our technical journey has only started. With rapid expansion into new geographies innovations in supply chain unique delivery models for products ranging from Amazon Fresh groceries ultrafast Prime Now deliveries of bigscreen TVs increasingly complex transportation network and growing number of shipments worldwide we see a massive opportunity to fundamentally change the way people get the stuff they need and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet using our science and technology muscle as our biggest advantage.
12 years of product or program management product marketing business development or technology experience
6 years of team management experience
Bachelors degree
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience with feature delivery and tradeoffs of a product
Experience engaging and influencing senior executives
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $160300/year in our lowest geographic market up to $265000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
The Relay Trust organization in Middle Mile Transportation Technology (MMPT) is constantly innovating new ways of building distributed systems running the latest in machine learning algorithms to deliver the next generation of fraud prevention solutions for our Customers. We hold high standards for our solutions and the services we deliver: our systems are highly secure highly reliable highly available all while functioning at massive scale and delivering industry leading precision; our employees are intelligent passionate about protecting Customers and fun to work with.
You will lead a team responsible for analyzing and identifying specific instances of risk broader risk trends and points of customer friction as well as developing scalable solutions for prevention. You will need to collaborate effectively with crossfunctional teams worldwide and within Middle Mile Transportation Technology to solve problems create operational efficiencies and deliver successfully against high organizational standards. You should be able to apply a breadth of tools data sources and analytical techniques to answer a wide range of highimpact business questions and proactively present new insights in concise and effective manner. You will work directly with partners in engineering and machine learning to develop new tools and revise risk models. In addition you will be responsible for building a robust set of operational and business metrics and will utilize metrics to determine improvement opportunities.
Key job responsibilities
Lead a team Product Managers Business Intelligence Engineers and Business Analysts responsible for protecting Amazon and our customers from transportation related fraud misuse and abuse worldwide.
Partner with business stakeholders to align on a cohesive roadmap that delivers against shared goals.
Support process improvement automation and control implementation projects
Drive the standardization and documentation of processes risks and controls and work with owners to assign accountability.
Build continuous monitoring programs focusing on carrier partners compliance to program policies and other risk areas.
Partner across product teams to apply new technologies to your program area.
About the team
The MMPT organization builds software systems that work across our vendors warehouses and carriers to optimize both time and cost of getting the packages delivered. Our services already handle thousands of requests per second make business decisions impacting billions of dollars a year integrate with a network of small and large carriers owner operators and drivers worldwide manage business rules for millions of unique products and improve ordering and delivery experience for millions of online shoppers. That said this remains a fast growing business and our technical journey has only started. With rapid expansion into new geographies innovations in supply chain unique delivery models for products ranging from Amazon Fresh groceries ultrafast Prime Now deliveries of bigscreen TVs increasingly complex transportation network and growing number of shipments worldwide we see a massive opportunity to fundamentally change the way people get the stuff they need and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet using our science and technology muscle as our biggest advantage.
12 years of product or program management product marketing business development or technology experience
6 years of team management experience
Bachelors degree
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience with feature delivery and tradeoffs of a product
Experience engaging and influencing senior executives
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $160300/year in our lowest geographic market up to $265000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Department / Functional Area
Key Skills
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