Field Service Supervisor
Field Service Supervisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
If you share a passion for safety and are looking to Build your Career with a company that invests in their employees we are interested in talking to you! We are proud to have been named a Canadas Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes LevittSafety a great place to work!
Job Summary
We are seeking a dynamic Field Service Supervisor responsible for the success of the Quebec Service Division (Fire Systems & Alarms VFSS Fire & Life Safety Emergency Equipment Respiratory Instrumentation Fall Arrest T&C and Rentals). This position is that of a working Field Supervisor.
Main Responsibilities
Planning
- Develop and implement team business plans and objectives.
- Establish and monitor safety targets.
- Ensure high levels of customer satisfaction and retention.
- Align regional service goals with longterm organizational objectives.
Management
- Provide handson management of service technicians to achieve all targets.
- Assist the regional service manager and help oversee branch operations service assets and subcontractors.
- Manage customer projects as needed including PCs and related tasks.
Business Development
- Collaborate with the sales division to maximize customer profitability and expand the service portfolio.
- Conduct joint customer strategy planning sessions.
- Perform customer site visits needs analyses deployment planning and servicerelated demonstrations and assessments.
Safety/Environmental/Compliance
- Strive for an accidentfree workplace through adherence to safety programs.
- Communicate safety and compliance information effectively.
- Participate in and organize audits.
- Maintain safety and compliance systems/records.
- Manage deficiencies and develop corrective action plans.
Training/Mentorship
- Plan organize and facilitate staff training for both technical/field work and internal company requirements.
- Develop deploy and audit team training plans in alignment with branch goals.
- Provide coaching in the field and remotely.
- Coordinate with other training assets to ensure quality work.
- Utilize PCs documentation management and HR resources for employee success.
Job Requirements
- Minimum of 23 years in the fire and life safety service industry with a preference for over 5 years of experience.
- Prior experience as a team lead or supervisor is preferable.
- Excellent interpersonal and communication skills and the ability to use your judgement tact and diplomacy where needed.
- Flexibility and the ability to make decisions analyze and handle diverse work tasks.
- Must be able to manage highpressure situations with a balanced approach.
- This role is one of a working supervisor; required to perform regular duties as a technician and supervisory responsibilities.
- Comfortable with frequent travel.
- Bilingual comfortable with both English and French.
- Ability to pass preemployment checks including a background check drug and alcohol test and a clean driving abstract.
What we offer
- Competitive Base salary plus performancebased sales bonuses
- Medical dental vision EAP and other group health insurance benefits for you and your family
- Company matched RRSP contribution plan
- Annual profitsharing opportunity
- Opportunity tobuild your careerwith paid training with an established organization and a team that is truly passionate about health and safety
- A company culture based on our Face of LevittSafety Fundamentals and family values where we truly believe that our people are our most important asset
Proficiency in both French and English is required for this position to effectively meet the needs of our Francophone and Anglophone customers with a priority on serving our Frenchspeaking clientele in compliance with Quebecs Charter of the French Language. This bilingual requirement also ensures our team can access and understand technical information in English provided by our national and international manufacturers and suppliers. These skills enable us to deliver precise highquality service to all partners and uphold our commitment to excellence.
LevittSafety is committed to the principle of employment equity in the workplace and ensures that our practices of hiring are based on qualifications and ability. We invite all applicants including persons with disabilities visible minorities and Indigenous Peoples to apply for our career opportunities. We understand that experience comes in many forms and encourage applications from diverse backgrounds. If you require any accommodation in the application process please contact us atin the application. We will review applications as they are received and look forward to hearing from you.
Other details
- Job FamilyService
- Pay TypeSalary
- Employment IndicatorOnsite
- Travel RequiredYes
Required Experience:
Manager
Employment Type
Full-Time
