Information Technology Customer Support Technician III Information Technology
Information Technology Customer Support Technician III Information Technology
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Job Description
Applications and supplemental questions will be accepted untilThursday April 24 2025 at 11:59 pm
Pay & Benefits
IT Customer Support Technician I $30.69 $37.31 Hourly DOQ
IT Customer Support Technician II $33.74 $41.02 Hourly DOQ
Medical Insurance options include HMO PPO HSA
Dental and Vision Insurance Paid
Vacation & Holiday Compensation
Deferred Compensation
CalPERS Retirement
Educational Incentive & Bilingual Pay
Hybrid Schedule
The City of Ventura is seeking a dedicated and customerfocused IT Customer Support Technician to join our team. This role offers the opportunity to provide primary information technology support to the City of Ventura Fire Department with secondary support to the Police Department and other city departments. Were looking for collaborative individuals passionate about delivering exceptional customer service in a dynamic environment.
The Information TechnologyCustomer SupportTeam maintains the City of Venturas workstations peripherals mobile devices account administration and supports enterprise applications such as Microsoft Office 365. The team responds to an ongoing volume of customer incidents requests and internal provisioning tickets with the goal of providing customers with current equipment uptodate systems and outstanding customer service.
A New Opportunity and what youll do
As an IT Customer Support Technician you will work closely with other City staff members to resolve desktop laptop/tablet network printer and software incident and service requests. Your responsibilities include desktop support end user support troubleshooting computer equipment conducting research resolving end user application issues resolving connectivity problems and responding to customers because of unforeseen events.
What Were Looking For:
the ability to perform a full range of technological help desk duties.
experience working with a variety of networks hardware peripheral equipment software applications.
providing information systems and customer support to end business users.
experience working with a team of professionals delivering outstanding customer service.
If you are a dedicated customerfocused individual with a passion for technology we want to hear from you! One fulltime position is available and this recruitment may also be your gateway to future opportunities with us.
As a condition of employment selected candidates shall undergo and successfully complete an extensive postoffer Police Department background investigation including Live Scan fingerprinting. Any felony or misdemeanor conviction may disqualify the candidate from City employment.
Experience and Qualifications for Success!
Information Technology Customer Support Technician I requires a combination of education experience and training equivalent to completion of high school supplemented by two years of college level coursework in information/computer science or a related field.
OR completion of a specialized training program in information/computer science is required.
One year of information system experience including working on a variety of software may be substituted for specialized training in information/computer science.
Information Technology Customer Support Technician II requires 18 months of increasingly responsible information services and computer support experience equivalent to that of an Information Technology Customer Support Technician I with the City of Ventura including installation and maintenance activities and working with a variety of software programs.
License: Depending on assignment possession of a valid California Class C driver license may be required.
Certificate: Possession of relevant and current information services industry recognized certifications are desirable.
Both levels are required to undergo and successfully complete an extensive postoffer Police Department background investigation.
Apply Now!
Submit an online City job application and supplemental questionnaire by the filing deadline or first review date atwww.cityofventura/jobs.
It is important that your city job application shows all the relevant education training and experience you possess. Resumes CVs and cover letters may be attached to your application but will not be accepted in lieu of a completed job application or supplemental questionnaire. Submitting an incomplete application or supplemental questionnaire may disqualify you from further consideration in the recruitment process.
After you apply all future correspondence from the city will be via EMail. Please check your messages regularly and keep your contact information up to date using your online application.
Start Your Journey Follow the Process
Applications and supplemental questions will be accepted untilThursday April 24 2025 at 11:59 pm
All applications and supplemental questionnaires submitted will be screened in relation to the criteria outlined in this job announcement. Candidates will be reviewed and only those candidates determined to be most qualified on the basis of experience training and education as submitted will be invited to participate further in the selection process. Candidates will be notified about their status after the filing deadline.
A select number of candidates will be invited to a qualifying panel interview process. Select candidates will be notified of specifics after the examination process has been completed. Initial panel interviews may be conducted via video teleconference. Selected applicants will be notified of specifics at the appropriate time.
As a condition of employment selected candidates may be required to undergo and successfully complete an extensive postoffer Police Department background investigation including Live Scan fingerprinting. (A felony or misdemeanor conviction may disqualify the candidate from City employment.
For additional information on the duties and responsibilities of the position refer to the job descriptions located on the Citys Career Page at City of Ventura Jobs or by clicking here Information Technology Customer Support Technician I/II.
If you have questions about the recruitment process please contact any of the Human Resources Recruitment Team at or Melanie Hanisco at .
In compliance with the Americans with Disabilities Act (ADA) if you need an accommodation in a selection process please notify the Human Resources Department in writing by the final filing date of the position you are interested in. The Human Resources address is: 501 Poli Street Room 210 Ventura CA 93853 email:
The City is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race color ethnicity religion national origin age sex sexual orientation gender identity gender expression marital status ancestry physical disability mental disability medical condition genetic information military and veteran status or any other status protected under federal state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!
Required Experience:
IC
Employment Type
Full-Time
