Senior Associate Workforce Management
Senior Associate Workforce Management
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of Senior Associate Workforce Management
We are looking for a talented Workforce Management Analyst to join our team This role requires a blend of strong analytical skills realtime monitoring abilities and cross department collaboration. Focused on driving efficiency the ideal candidate must be comfortable working with data delivering actionable insights to leadership and flexible to adapt to evolving business requirements
Responsibilities
Data Analysis and Reporting: Analysing workforce data and creating reports on performance metrics such as attendance adherence and productivity.
Evaluate workforce data to uncover trends patterns and areas for improvement. Provide actionable insights to management.
Process Improvement: Identify and implement process improvements to boost efficiency and effectiveness.
Collaboration: Collaborate with the scheduling team to ensure that staffing schedules align with forecasted workloads.
Work closely with team leaders and supervisors to resolve adherence issues such as absenteeism tardiness or early departures.
Eagerness to Learn and Grow: Demonstrates a proactive approach to acquiring new skills and continuously improving performance in response to evolving business needs.
Qualifications we seek in you!
Minimum Qualifications / Skills
Bachelors degree.
Excellent verbal and written communication skills to interact effectively with all levels of employees.
Preferred Qualifications/ Skills
Experience in a call center or customer service environment.
Familiarity with workforce management terminologies WFM tools (e.g. NICE Verint Genysis Aspect).
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit www.genpact . Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Senior IC
Employment Type
Full-Time
