Senior Director of Product Active Journey Alliance fmx
Senior Director of Product Active Journey Alliance fmx
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Job Description
About the role
The Senior Director of Product owns the endtoend customer experience for active customers globally with the mandate to significantly increase retention of our active customers for HelloFresh & Factor. From initial onboarding to ongoing engagement habit building and retention you will ensure that millions of subscribers experience a seamless personalized and highly engaging journey across both products globally. This Senior Director will lead the Active Journey Alliance a newly formed team focused on enhancing the entire active customer journey across our biggest brands. This role is highly strategic and critical to the success of the HelloFresh Group by driving customer engagement and satisfaction scaling HelloFresh and Factors Customer App technical infrastructure and leading crossfunctional collaboration to build bestinclass customer experiences. You will interface with multiple departments and stakeholders from Engineering UX Commercial Operations to ensure that every touchpoint of the customer journeyacross both brandsis seamless datadriven and futureproof.
What youll do
- Own the entire Active journey: Be responsible for the entire customer journey for millions of active subscribers of Hello Freshs Meal Kit & Factor ReadytoEat business ranging from fresh subscribers to highly loyal customers who love our services for over a decade
- Build a longterm vision: Articulate a longterm vision for stepchanging retention of our active customers in lockstep with company strategy and physical product leaders both by continuously optimizing our current experience and launching new and innovative 01 products.
- Own and execute the multiyear roadmap how to deliver against the longterm vision and generate significant P&L impact. Collaborate with senior tech commercial & operational leaders to execute in lockstep across all teams
- Lead and develop a team of worldclass product leaders and organize the team for success against our ambitious goals. Be part of the Tech leadership team and shape the overall product & strategic direction for the HelloFresh Group
What youll bring
- 15 years in product leadership with 10 years in a senior leadership role. Strong background in consumer tech ecommerce or subscriptionbased platforms preferably in food tech or logisticsfocused industries
- Proven track record in solving retention problems at large consumer brands preferably subscriptionbased by optimizing existing products and successfully launching new innovative products. Strong analytical problem solving approach paired with excellent business acumen.
- Outstanding leadership skills and proven background in shaping worldclass product leaders constantly improving product craft and organizing for success
- Advanced problem solving skills with the ability to simplify complex problems through effective verbal and written communication to convert them into actionable plans that deliver results.
- Ability to influence people and facilitate agreements among various audiences such as senior leadership engineering product UX and commercial stakeholders
What we offer
- Fuel your career with excitement! Join one of Europes fastestgrowing tech powerhouses in a dynamic phase of expansion.
- Immerse yourself in a diverse global community of 90 nationalities.
- Enjoy a competitive compensation package that goes beyond the norm with perks like a HelloFresh subsidized Pension Scheme Berlin relocation support and a Hybrid working model.
- Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box and office meals.
- Invest in your growth with an annual learning & development budget German language learning budget and access to the HelloFresh Academy.
- Plus weve got your wellbeing covered with mental health support transportation perks and workingparentfriendly benefits. From our 24/7 gym access wellbeing platforms like Headspace and Spill to sabbatical leave options. HelloFresh is not just a workplace; its a lifestyle of perks and possibilities!
HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process please reach out to us at:
Europe:
APAC:
United States:
Canada:
Required Experience:
Exec
Employment Type
Full Time
