Business Technology Support Specialist Level III

About the role:

Samsara Technologies Private Limited is hiring a Business Technology Support Specialist Level III to join our IT team!. Samsaras IT team works to deliver awesome systems support and experiences that enable our teams to be as impactful as possible. As a member of the BizTech Specialist team youll be responsible for troubleshooting and assisting users with their technology and access. Your assistance will enable our people to stay online connected and allow them to do their best work.

This is a hybrid position requiring 3 days per week in our Bengaluru office.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in realworld impacthelping to keep the lights on get food into grocery stores reduce emissions and most importantly ensure workers return home safely.
• You are the architect of your own career: If you put in the work this role wont be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development countless opportunities to experiment and master your craft in a hyper growth environment.
• Youre energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative ambitious ideas for our customers.
• You want to be with the best: At Samsara we win together celebrate together and support each other. You will be surrounded by a highcalibre team that will encourage you to do your best.

In this role you will:

• Excel in the technical realm
• Help the Samsara team both in our India Bangalore office and online to resolve their tech problems.
• Help in team problemsolving activities guide technical discussions and foster a collaborative environment. Apply critical thinking and analysis to drive effective solutions & small projects.
• Help employees including Clevel execs resolve their technical problems
• Completing new hire onboarding and provisioning of laptops client peripherals telephony and managing system access.
• Field escalations from Tier 1 IT Helpdesk teams
• Plan and integrate the tools and services which run our workplaces
• Managing employee access to Samsaras cloud infrastructure.
• Manage a ticket queue and seek opportunities to improve how we work
• Documenting IT policies and procedures.
• Partner with adjacent tiers and teams for escalations and process enhancements.
• Drive core operations that keep the company secure and productive.
• Deploy and manage systems that foster collaboration and productivity at scale.
• Plan and integrate the tools and services which run our workplaces.
• Champion role model and embed Samsara Technologies India Private Limited cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• A college degree in a technical program (Computer Science Information Systems or other STEM field) or relevant job experience.
• 4 years experience working with people in a technical context.
• Experience with enterprise SaaS (G Suite Slack Zoom Okta etc).
• Strong spoken and written language skills.
• Reliable; dedicated to solving technical problems and seeing them through to completion
• A passion for learning and doing new things in a fastpaced environment
• An affinity for working with all things electronic; curious about technology
• Experience with enterprise SaaS (Atlassian G Suite Slack Zoom Okta Meraki etc)
• Specifically JIRA expertise will be valuable in this role
• Monday Friday availability and occasional offhours support for urgent technical issues or special events.

An ideal candidate also has:

• Knowledge of Apple products (Macbooks iphones etc).
• Understanding of network infrastructure
• Software programming or scripting ability

#LIOnsite

Required Experience:

Unclear Seniority