Product Manager Customer Success
Product Manager Customer Success
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Job Description
About indiagold
We are a consumer fintech building branchless lending for gold loans. Backed by top VCs like Falcon Edge Prosus Ventures Leo Capital Sequoia Scouts and Blume Ventures we are growing rapidly across India. Watch this short video to learn more about our products: https://youtu.be/vP5xDfxIQ8Y
What would you own
As a Product Manager you will be responsible for:
- Automating and improving customer success operations
- Driving retention and yield
- Managing compliance and audits
- Handling customer requests and complaints
Your KPIs would be:
- NPS CSAT and Service Request TAT
- Revenue Retention
Why is it important
As one of the most important systems driving business bottom line the operational and lending systems drive cash flows and growth.
What would an average day look like
As a PM you participate in building the engines running our core lending and servicing operations. Your morning might include brainstorming/ suggesting new requirements with founders and business stakeholders.There would be some disruptions in your day (do expect given that this is a early stage role) wherein you would require handling customer escalations. By afternoon you would be creating the architecture for lending and accounting systems with our in house engineering team. By the evening you might be crafting detailed PRDs and planning the short term and long term roadmaps.
Recruiting process
If shortlisted the process would be 3 weeks long and would comprise of the following rounds:
- Analytical Case Study
- New Skill Test (how well can you pick up new functional skills/ knowledge and apply it)
- Behavioural Round with CoFounders
Requirements
What are we looking for
- Someone with good understanding of lending operations and customer success
- Creative thinking to work on strategic retention projects
- Experience working on Loan Management Systems/ Mifos/ Fineract
- Strong financial analytics and communication skills
- Ability to create structure out of ambiguity
- Able to work in a hybrid setup. We are based out of Gurugram and Abu Dhabi
Benefits
Why join us
Beyond just bragging rights of being a part of one of the best revenue positive startups you get attractive ESOPs and a strong organisational interest in your personal and professional growth.
We welcome people of different backgrounds experiences abilities and perspectives. We are an equal opportunity employer and more importantly a fun place to work at.
Required Experience:
IC
Employment Type
Full-Time
