Customer Strategy Operations
Customer Strategy Operations
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$ 95000 - 155000
1 Vacancy
Job Description
The Role
Candid Health is looking to hire multiple Customer Strategy & Operations team members in 2025! Over the past year this team has grown significantly and were excited to bring on new talent to help drive that momentum forward and support our continued expansion.
In this role you will own a portfolio of customers and will be responsible for ensuring that they achieve worldclass revenue cycle outcomes. You will work directly with them to understand their challenges (e.g. root causing denials issues digging into workflow gaps) as well as crossfunctionally with other internal teams at Candid to develop solutions.
This team is at the tip of the spear working with customers helping to make medical billing less painful for everyone involved. If you are excited about what we are building wed love to speak with you and see if there is a fit across the team!
What youll be doing
Youll interact closely with our current customers developing intuition around their biggest pain points and thinking of creative ways to address them.
Youll own significant business outcomes and be responsible for driving key metrics for the company.
You will be responsible for digging into data (i.e. performing analysis on claims metrics) to identify the root cause of customer issues and provide data informed recommendations for solutions
The solutions that you help develop may be both operational (e.g. workflow (re)design) and/or productoriented (e.g. automation of manual workflows)
Your main goal will be to maximize the value that Candid delivers for our customers (i.e. helping ensure a higher portion of claims get paid more quickly and with less effort)
You will work closely with other Candid teams including our RCM Customer Support Product Design and Engineering teams to help solve our customers most valuable and painful problems
Youll play a critical role in shaping our company culture and help make this the best place weve ever worked.
Who you are
37 years of experience
You have a demonstrated track record of expansively owning and driving key business outcomes on highperforming teams.
You take pride in your craft and enjoy maintaining a high quality bar but also believe that done is better than perfect and have good intuition around which corners are okay to cut and which arent.
You enjoy identifying problems and designing product features to address them and arent shy about rolling up your sleeves and getting the work done in the meantime.
You have a track record of scaling processes and operations.
Youre a clear and concise communicator; you enjoy the challenge of explaining complicated ideas in simple terms both inperson and in writing.
Optionally You have experience in healthcare technology and/or healthcare financial services
Pay Transparency
The estimated starting annual salary range for this position is $95000 $155000 USD. The listed range is a guideline from Pave data and the actual base salary may be modified based on factors including jobrelated skills experience/qualifications interview performance market data etc. Total compensation for this position may also include equity sales incentives (for sales roles) and employee benefits. Given Candid Healths funding and size we heavily value the potential upside from equity in our compensation package. Further note that Candid Health has minimal hierarchy and titles but has broad ranges of experience represented within roles.
Please note: we are looking for employees to join our inperson culture at one of our offices (Denver San Francisco or New York). Our ideal weekly schedule is 4 days inoffice and 1 day working remotely.
Employment Type
Full-Time
