Care Management Assistant University Hospital
Care Management Assistant University Hospital
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Under the direction of the Manager and/or Director of Care Coordination the Case Management Assistant (CMA) performs activities which support the Care Coordination Department. The CMA has primary responsibility to collaborate communicate and facilitate coordination of services as established by the healthcare team and directed by the Case Manager and Social Worker. Must be able to adjust priorities quickly organize multiple tasks simultaneously and work interdependently with many levels of staff. Attention to detail; strong organizational interpersonal and communication skills; and innovative problemsolving skills required. Must be able to adjust work hours depending upon departmental and organizational needs as determined by the director or manager.
Responsibilities
- Works collaboratively with the RN Case Manager Social Worker patients families all members of the healthcare team and community partners to prioritize placement requests. The CMA role and case management team are jointly accountable for measurable outcomes which are cost effective and reflect patient preferences and values. Participates as a member of a team to achieve organizational and departmental goals.
- Delivers the MOON letter to Medicare and Medicare Replacement patient ensure that patients understand the letter if not contact the RN Care Manager to see for additional clarification and document that the notice was provided.
- Delivers the Discharge Important Message to Medicare and Medicare Replacement patients who are to be discharge or discharge will be occurring within the next 48 hours and document
- Meets with RN Care Managers and Social Workers in the AM to determine the needs for the day
- Coordinates the discharge needs of patients with necessary internal and external providers while protecting patient information
- Advocates for patient/family needs in a respectful nonjudgmental and confidential manner.
- Establishes and maintains open lines of communication both internal and external to effectively represent the Case Management Department
- Promotes departmental goals of improved quality improved patient outcome and conserving resources as evidenced by value enhancement activities
- Communicates timely relevant and accurate information to the Case Managers and Social Workers involved with patients care. Maintains routine communication with case managers on the status of their referral requests.
- Appropriately refers cases to manager/director of care coordination or medical director when intensity of service or severity of illness is not present and is unable to resolved.
- Facilitates the progression of care by obtaining all necessary forms to initiate referrals for the transition of care. Distributes postacute placement requests as directed by the RN CM and SW. Monitors the patients progression towards the desired outcome. Facilitates certain aspects of the discharge planning resource referral and patient education.
- Spends 75 of time on assigned unit.
- Possess strong problemsolving skills and takes initiative to do so. Works effectively with others.
- Adheres to the code of professional conduct.
- Attends Monthly Departmental Staff Communications Meetings.
- Serves as a patient advocate in locating resources
- Review patient census to anticipate need for discharge planning.
- Committed to patient satisfaction and uses appropriate tools and services recovery to meet expected patient satisfactions metrics.
- Complete all appropriate documentation for routine referrals.
- Works collaborative with Social Workers to identify social and financial barriers and community resources. Referral to Social Worker for patients with high risk indicators.
- Assist RN CM and SW in obtaining physician signatures
- Participates in RN CM and SW team planning meetings. Integrates the work of the healthcare team by coordinating resources and services requested by the team to assist in accomplishing agreedupon goals and desired discharge plan. Continuously monitors the patient through frequent interactions with the inpatient team starting at admission through discharge to assist in timely referrals and coordination of postacute needs.
- Maintains current Basic Life SupportCPR.
- Follows up with phone calls and necessary paperwork to assure seamless referrals to outside facilities (Acute care SNF Home Health etc. as directed by the team.
- Facilitates acquisition of DME for post discharge care.
- Arranges timely transportation for post discharge according to the discharge plan
- Performs all clerical functions such as faxing copying and telephoning as necessary to expedite patient progress.
- Send referrals to Home Health SAR Rehab LTAC Hospice and DME. Ensure that patients and families are offered choice of postacute provider. Follow up with agencies to see if the patient has been accepted and communicate with families and patients on the outcomes
- Performs other duties as assigned that are aligned with the mission and purpose of the organization
- Schedule follow up PCP and/or clinic appointments. Document appointments in EMR.
Qualifications
Education:
- High school diploma or equivalent required.
Experience:
- Minimum of one 1 year experience in a healthcare setting. Hospital setting preferred.
Certification:
- BLSCPR (required)
- Kentucky Nurse Aide Certification preferred
#LIDNI
Employment Type
Unclear
