Customer Service Sales Support Associate

Our Corby based client is recruiting a Customer Service and Sales Support Associate role on a permanent basis to be responsible for all order processingfulfilment and customer service tasks associated with customers and products. The roleprovides sales support to the team and demand planning support. This role needs toliaise with supply chain logistics operations finance and customers to ensure prompt ofcustomer orders.

Duties:

Customer service & fulfilment

• Order entry.
• Cancelling down out of stocks for distributors and creating new orders
• Dealing with customer delivery queries
• Dealing with pricing queries
• Dealing with product queries
• Dealing with sales team queries
• Account administration.
• Global Shop / WMS order completion
• WMS pick list production

Logistics / fulfilment

• Booking delivery slots & documentation
• Fulfilling edirect orders and documentation for healthcare
• Completing export documentation and manages the distributor fulfilment process (specific by distributor)
• Completing dangerous goods documentation
• Rebooking pickup and delivery slots when deliveries are refused.
• Cost control
• Samples and trial product administration (moving to tracking)

Demand planning and forecasting.

• Updating commercial forecast file following alignment with customer / distributor forecasts.
• Liaising with distributor demand planning. Inventory checking and stock availability communication to NHS customers anddistributors.
• Order chasing.

Commercial Sales Support Requirements

• Tender response and collation of information
• Distributor set up administration.
• Proactive order development (understanding product purchase trends and askingfor orders)
• Aged stock promotion.
• Meetings with NHS and distributor planning functions.
• Change management (existing products specification changes and discontinuationscommunication)
• New business (small opportunities)
• Small distributor account management
• Sales support admin (Packaging forms PDI setup forms NPD forms)
• Supporting CRM opportunity tracking and data integrity.
• Pricing administration

About you ...

• Sees themselves as part of the branded team and part of the wider customer service team. A true team player
• Is experienced with dealing with customers considered to be personable and focused.
• Is experienced with IT/systems use with good Excel skills
• Has experience and capability of managing internal communications cross functionally.
• Is looking to continuously improve and can demonstrate ability to remain calm underpressure.
• SelfManagement
• Adheres to health safety and environmental policies and procedures to ensure safety and wellbeing self other staff and visitors.
• Is assertive optimistic resilient and welcomes change.
• Engages interest and participation of others.
• Proactively contributes to the team.
• Is selfaware and has a collaborative approach to dealing with others.
• Is selfmotivated and able to work under pressure.

Knowledge Skills and Attributes required...

• Knowledge of customer service operations
• Knowledge of sales processes
• Knowledge in sales and business development
• Knowledge in training and presentin
• Knowledge of healthcare useful but not essential

Skills (way in which knowledge is used)

• Results orientation
• Idea generation generating different approaches to issues
• Active listening listening to what other people are saying and asking questions forclarification
• Critical thinking using logic and analysis to define different approaches
• Sufficient understanding of product specifications to enable a detailed discussionwith the customers
• Learning agility the ability to learn from situations and adjust behaviour forimproved outcomes
• Problem solving keeping an open mind

Abilities

• Organise daily tasks in order to optimise the time available
• Effectively manage customer demands to prioritise tasks at times of high demand
• Use computer packages proficiently so can communicate effectively andunderstand how to manipulate data
• Prepare all work in an accurate and timely manner.
• Be flexible in order to meet with customers must be willing to adjust daily routineto facilitate responses
• Be able to deal with a number of tasks at any one time including the management ofprojects in a timely fashion.
• Prepare reports as and when required e.g. post visit reports.
• Maintain diary planner and ensure effective use of time

On offer is a competitive salary up to 28k and a support work environment working as part of a small team of 3.

If interested please apply here or call Kim Clayton to find out more.