Pre-Op Assistant - Full-Time - AVALA Hospital - RH328

Summary

Maintains thePreOp department schedule and charts for all pain eye and surgical patientsby communicating with patients nurses and physician offices.

Essential Duties and Responsibilities

• Meets communication needs of patients and treatspatients and their family with respect and dignity.
• Welcomes and greets all patients and visitorsin person or over the phone.
• Communicates appropriately and clearly to teamleader coworkers and physicians.
• Answers the phone while maintaining a politeconsistent phone manner using proper telephone etiquette.
• Answers questions within scope of practice. Respondsto patients prospective patients and visitors inquiries in a courteousmanner.
• Consults other departments as appropriate toprovide for an interdisciplinary approach to the patients needs maintains agood working relationship within the department as well as with otherdepartments by interacting professionally with coworkers and other healthcareproviders.
• Facilitates patient flow by notifying theprovider of patients arrival being aware of delays and communicating withpatients and clinical staff.
• Demonstrates knowledge of disease entities andmedical terminology.
• Communicates ideas for improvement to the unitmanager/charge nurse.
• Schedules and coordinates preop and radiologyappointments.
• Protects patient confidentiality by making sureprotected health information is secured by not leaving PHI in plain sight.
• Prepares patients chart prior to preop visit;completes surgical charts with required consents orders and diagnostictesting results prior to day of surgery.
• Operates computer software and officeequipment.
• Creates both electronic and paper forms ofhealth records.
• Obtains health records or test results fromother HCP to complete chart.
• Keeps preop office supplies adequately stockedby anticipating inventory needs placing orders and monitoring officeequipment.

Core Competencies

ActionOrientation Targets and achieves results overcomes obstacles acceptsresponsibility establishes standards and responsibilities creates a resultsorientedenvironment and follows through on actions.

Communications Communicates well both verbally and in writing. Effectively conveys andshares information and ideas with others. Listens carefully and understandsvarious viewpoints. Presents ideas clearly and concisely and understandsrelevant detail in presented information.

Creativity/Innovation Generates novel ideas and develops or improves existing and new systems thatchallenge the status quo takes risks and encourages innovation.

CriticalJudgment Possesses the ability to define issues and focus on achievingworkable solutions. Consistently does the right thing by performing withreliability.

CustomerOrientation Listens to customers builds customer confidence increasescustomer satisfaction ensures commitments are met sets appropriate customerexpectations and responds to customer needs.

InterpersonalSkills Effectively and productively engages with others and establishestrust credibility and confidence with others.

Leadership Motivates empowers inspires collaborates with and encourages others.Builds consensus when appropriate. Focuses team members on common goals.

Teamwork Knows when and how to attract develop reward and utilize teams to optimizeresults. Acts to build trust inspire enthusiasm encourage others and helpresolve conflicts and develop consensus in creating highperformance teams.

Professional Requirements

• Meets dress code standards and adheres to dresscode policy.
• Completes annual education requirements.
• Maintains regulatory requirements.
• Maintains patient confidentiality at all times.
• Reports to work on time and as scheduledcompletes work within designated time.
• Wears identification while on duty usescomputerized punch time system correctly.
• Completes inservices and returns in a timelyfashion.
• Attends annual review department inservicesstaff meetings and/or reviews all monthly staff meeting minutes.
• Represents the organization in a positive andprofessional manner.
• Actively participates in performanceimprovement and continuous quality improvement (CQI) activities.
• Complies with all organizational policiesregarding ethical business practices.
• Communicates the mission ethics and goals ofthe hospital as well as the focus statement of the department.
• Assists other staff members in performing anyduty that enhances the delivery of patient care.

Advanced Orthopedic and SpineCertification Requirements

(CR.1c) As part of the AdvancedOrthopedic and Spine Certification at a minimum the Program directcarestaff must have one 1 hour of education specific to the Program scopeinitially and at least annually thereafter.

(CR.1e) As part of the AdvancedOrthopedic and Spine Certification staff possess adaptability to processes asrelated to uptodate best practices collaboration between departmentscompliance with protocols/processes communication cooperation and exceptionalcustomer service.

Within 90 days of hire or ifcurrently employed within 90 days of signing the job description must adhereto:

• Orientation of Advanced Orthopedic and SpineCertification
• In compliance with the Program educationrequirements
• Completed department specific competencies

Regulatory Requirements

• High school graduate or equivalent
• Minimum of six 6 months to one 1 year ofrelated work experience

Language Skills

• Ability to communicate effectively in Englishboth verbally and in writing.
• Basiccomputer knowledge.

Physical Demands

The physicaldemands described here are representative of those that must be met by anemployee to successfully perform the essential functions of this job. Whileperforming the duties of this job the employee is regularly required to talkand hear. This position is very active and requires repetitive motions standingwalking bending kneeling and stooping all day. The employee must frequently liftor move items weighing up to 50 pounds.