Operations Associate TaxJar
Operations Associate TaxJar
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Job Description
Who We Are
Stripe is a financial infrastructure platform for businesses. Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.
About The Team
Stripes global tax operations team is responsible for providing the best support experience possible via automations of sales tax life cycle and core filing for remitting sales. This can include filing sales tax returns enrolling users in Autofile resolving issues with accounts and communicating with users.
What Youll Do
Stripe is launching Stripe Delivery Centers a global team to design implement and grow Stripes operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues building operations driving process improvements and want to play a frontline role in building this new operational capability for Stripe and accelerating Stripes growth. If you like challenging scaled problems and are interested in helping users feel secure and supported while they navigate their complaints let us know!
Responsibilities:
- Troubleshoot and solve external user issues
- Analyze our processes and instigate changes to help scale our operations and improve user experience
- Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
- Gain unique insights into how thousands of businesses on Stripe scale and operate
- Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future on organization
- Be a part of building a brand new team and operational culture for Stripe
- Partner with global operations specialists or business process owners to run a critical workflow
Who You Are
Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.
Minimum Requirements
- You have a user first mindset and are energized by the challenge of solving difficult problems
- You have excellent communication skills both written and verbally
- You excel in analytical thinking and problem solving
- You might have prior experience in customer service or internal/external user facing operations
- You enjoy learning about technical products and processes you are an organized selfstarter with passion for finding solutions to our users challenges
- You have a processoriented mindset and ability to get things done
- You enjoy working in an inoffice environment with strong cross team collaboration and support
- You are able to prioritize and enjoy working in a quickmoving environment
- You are humble and have a proven track record for working well across teams and with external partners
Preferred Qualifications:
- Prior experience in tax operations
- Prior experience or knowledge in user support
- Prior experience working on projects or process improvement initiatives
Required Experience:
IC
Employment Type
Full Time
