Jr Account Manager

Why Choose Bottomline

Are you ready to transform the way businesses pay and get paid Bottomline is a global leader in business payments and cash management with over 35 years of experience and moving more than $16 trillion in payments annually. Were looking for passionate individuals to join our team and help drive impactful results for our customers. If youre dedicated to delighting customers and promoting growth and innovation we want you on our team!

The Role:

As anAssociate Account Manager within Paymode you are responsible for enriching the customer experience throughout our client for life cycle and driving account expansion through consultative proactive engagement strategies in your assigned portfolio of clients.

In this role you will lead your clients to their desired outcomes and demonstrate the value of the strategic partnership with Bottomline. You will measure monitor and drive the adoption health and revenue growth of your clients throughout their journey being the primary engagement point for Monthly and Quarterly reviews as well as resolving any challenges and issues. You will work cross functionally to ensure Paymode teams are executing to enable your clients success. Finally working closely with sales you will identify opportunities to expand clients by positioning and recommending additional products solutions and services that will maximize their value from Bottomline.

Essential Job Functions:

• Manage Clients to Successful Outcomes
  • Manage Paymode clients to drive revenue growth establishing and maintaining relationships to become a trusted advisor.
  • Execute Monthly and Quarterly reviews including status of value realization identifying areas of opportunity and resolving open issues and challenges; as needed conduct more frequent checkpoints and meetings depending on the phase of the client journey.
  • Bring your experience with success plan best practices to align our clients business goals and objectives with Bottomlines products solutions and services.
  • Leverage and enhance the use of data to analyze and drive Client usage transaction volume vendor enrollment and other important health metrics.
  • Develop relationships with Clevel executives within your client organizations to enhance the overall relationship client stickiness account expansion.
  • Collaborate closely with Sales to drive new business within existing Clients by providing insights into goals pain points and key initiatives.
  • Understand and present product roadmap highlights to Clients articulating how the investments and innovations translate to business value.
  • Ensure our clients understand and take advantage of best practices through content webinars and other thought leadership.
  • Defend against competition while identifying and mitigating any churn risk.

• Develop Deep Understanding of Client Base & Paymode
  • Understand and be able to articulate the Paymode solutions key Client usecases product features and releases.
  • Understand the Vendor Enrollment process identifying areas for improvement and collaboration that will drive efficiency and higher enrollment rates.
  • Understand your clients businesses markets challenges and opportunities.

• Collaborate with Key Internal Stakeholders
  • Advocate on behalf of Clients within all Paymode teams collaborating across sales vendor enrollment marketing product management implementation services operations support and executive leadership teams.
  • Serve as an effective Client advocate for product direction within Paymode communicating key Client needs requirements and expected impact while connecting Clients with our product team as necessary and facilitating enrollment in beta programs as appropriate.
  • Document and share stories and references with Marketing about successful clients and Paymodes impact on their business automation security etc. while also working with Marketing on targeted messaging and content such as whitepapers videos collateral and other materials as requested.
  • Provide regular recurring communications about the pulse of our clients to key stakeholders including directly to our CEO on a weekly basis.
  • Update Salesforce and other business systems in a timely accurate and complete manner

If you have the attributes skills and experience listed below we want to hear from you:

• 24 years of experience in client facing roles within sales customer success account management along with a consultative selling background.
• Experience developing relationships and influencing CSuite decision makers
• Proven ability to effectively engage with and navigate across corporate functions and the C Suite.
• Proven ability to drive sales and/or expansion within prospects and/or existing customers.
• Experience building and executing success plans that drive clients to strategic objectives.
• Process orientation with a keen focus on client goal achievement KPIs.
• Rigorous attention to detail within CRM applications including activity health and success plans and opportunity tracking.
• Strong organization skills with effective time management skills.
• Listening well exceptional interpersonal skills and excellent written presentation and verbal communication skills.
• Always positive driven to excel takes ownership works collaboratively.
• Experience within a SaaS or payments business preferably in FinTech/Services preferred

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We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. Were proud to be an equal opportunity employer committed to creating an inclusive and open environment for everyone.