Customer Success Specialist
Customer Success Specialist
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Job Description
Join a rapidly growing company revolutionizing the transportation industry! Founded in 2013 Cargomatic powers local freight with the first and largest digital marketplace for local trucking. Our proprietary AIenabled platform uses realtime location data to match cargo space and drivers to shippers with freight to move creating capacity on demand.
At Cargomatic we are committed to finding new ways to solve complex realworld problems for our customers. Our approach enables our employees at all levels in every role to thrive in an environment of intellectual curiosity where people are passionate about what they do and support each other to get the job done. Visit www.cargomatic to learn more.
Customer Success Specialist
Cargomatic is seeking a Customer Success Specialist to join our team. You will collaborate with teams across the Cargomatic network to ensure all shipment operations are running smoothly. The ideal candidate will demonstrate exceptional skills in time management organization attention to detail communication and customer service. The right candidate will be comfortable in an all hands on deck team environment is a creative and analytical problem solver and can thrive in a fastpaced startup culture.
Job Duties
- Engage with our most complex customers daily as the main point of contact for our company providing timely responses and owning all communication through email phone and reporting
- Perform daytoday operations for enterprise customers along with other duties as assigned
- Collaborate cross functionally with internal stakeholders and leaders (Sales Account Management Carrier Operations) to enhance customer experience and ensure metrics are met to customer expectation
- Own the improvements and upkeep of your weekly account data metrics and other key SLAs set forth by the Customer Success Manager
- Identify and implement opportunities for new products processes and initiatives to support the growth and engagement of our customers
- Build and champion processes and SOPs to transfer daily tasks to our offshore support staff
What Youll Need
- Bachelors degree highly preferred
- 35 years of experience in the transportation/logistics space
- Great communication skills and ability to think on your feet
- Demonstrable skills in customer support and satisfaction
- Ability to learn and adapt quickly to new concepts and technology
- Intermediate to advanced working knowledge of Microsoft Excel
- Strong written and oral communication skills
- Exceptional problem solving and analytical skills
- Comfort with ambiguity and rapidly shifting priorities
- Ability to work with a sense of urgency and prioritize daily tasks
Company Benefits
- Competitive pay
- Great medical dental and vision insurance options
- Flexible paid time off (PTO)
- Work in a highgrowth company redefining logistics and supply chain
The expected salary range for this role is $60000 to $70000. The actual base pay offered will be determined on factors such as experience skills training location certifications education and other factors permitted by law. Decisions will be made on a casebycase basis. In addition to the base salary this position may be eligible for performancebased incentives.
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Required Experience:
Manager
Employment Type
Full-Time
