Manager Business Systems Operations - Salesforce

Posting Open Date: 2025.03.10

Anticipated Posting Close Date: 2025.05.30

Job posting may close early due to the volume of applicants.

Operations Manager Business Systems

The Fastly Business Systems team is seeking a dynamic and experienced Operations Manager to join our GotoMarket Business Systems team. This role will be instrumental in ensuring the smooth and efficient operation of our critical business systems particularly Salesforce and its ecosystem. You will lead a team of Systems Administrators and partner closely with crossfunctional teams to deliver impactful solutions that drive business growth and operational excellence. The ideal candidate possesses a strong technical background exceptional leadership skills and a proven ability to manage complex projects in a fastpaced environment. This role will report to the Director Business Systems.

What Youll Do:

• Team Leadership and Management:
  • Lead mentor and develop a team of Systems Administrators fostering a collaborative and highperforming environment.
  • Oversee daytoday operations and provide guidance on complex technical issues.
  • Conduct performance reviews set goals and provide ongoing feedback to team members.
• Systems Operations and Maintenance:
  • Responsible for CI/CD Environment and Release Management
  • Manage the Support & Sustaining Workstreams
  • Ensure the stability reliability and scalability of our business systems including Salesforce Marketo Logisense NetSuite and related integrations.
  • Manage system upgrades patches and maintenance activities.
  • Monitor system performance and proactively identify and resolve issues.
  • Manage and improve the on call rotation for the business systems team.
• Sustaining Support Management and Delivery:
  • Responsible for managing Incident Response and Support Escalation
  • Plan prioritize and manage tasks related to system enhancements integrations and implementations.
  • Responsible for planning for and reducing technical debt
  • Collaborate with business stakeholders and BSAs to gather requirements and define project scope.
  • Ensure timely and successful delivery of tasks and testing of new features or changes
• Process Improvement and Optimization:
  • Identify opportunities to streamline processes and improve system efficiency.
  • Develop and implement best practices for system administration and support.
  • Drive continuous improvement initiatives to enhance the overall effectiveness of the Business Systems team.
• Stakeholder Collaboration and Communication:
  • Build strong relationships with internal stakeholders across sales marketing finance and customer success.
  • Communicate effectively with technical and nontechnical audiences.
  • Provide regular updates on system performance and project progress.
• Compliance and Security:
  • Ensure compliance with all relevant security and data privacy regulations.
  • Maintain accurate system documentation and audit trails.

What Were Looking For:

• 7 years of experience in business systems administration or operations with a focus on Salesforce and related applications.
• 3 years of experience in a management or leadership role.
• Strong understanding of Salesforce platform capabilities including Sales Cloud Service Cloud CPQ and integrations.
• Proven track record of managing and delivering complex business systems projects.
• Excellent problemsolving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fastpaced and dynamic 1 environment.
• Experience with B2B LeadtoQuote and QuotetoCash processes.
• Experience in a SaaS or usage/consumptionbased business preferred.
• Knowledge of integration platforms and methodologies.
• Basic understanding of Database and SOQL.
• Ability to manage and prioritize a teams workload.

Well be super impressed if you have experience in any of these:

• Salesforce certifications (Administrator Sales Cloud Consultant Service Cloud Consultant).
• Experience with integration platforms (e.g. Workato).
• Experience with monitoring tools (e.g. Splunk Grafana).
• Experience with configuration management tools (e.g. Gearset).
• Experience managing teams that support Marketo Netsuite and other systems in the GoToMarket ecosystem.

Work Hours: This position will require you to be available during core business hours as well as support the on call rotation managed by your team.

Work Location(s) & Travel Requirements:

• This position is open to the following preferred office locations:

  • San Francisco California

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Salary:

The estimated salary range for this position is $167790.00 $201348.00.

Starting salary may vary based on permissible nondiscriminatory factors such as experience skills qualifications and location.

This role may be eligible to participate in Fastlys equity and discretionary bonus programs.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings

We offer a comprehensive benefits package including medical dental and vision insurance. Family planning mental health support along with Employee Assistance Program Insurance (Life Disability and Accident) a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2025 we offer 11 paid local holidays 11 paid company wellness days.