Assistant Front Office Manager
Assistant Front Office Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamicAssistant Front Office Manager. Are you someone who is passionate about people driven by purpose and clever in your approach If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more
This position will be responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans directs and coordinates activities to ensure exceptional service is achieved. Provides operational support distributes information trains motivates and recognizes team members. Exercises independent judgment and initiative in the course of carrying out overall responsibilities.
Benefits
- Medical Dental Vision
- 401K after one year
- Tuition Reimbursement
Responsibilities
- Always treat guests with courtesy and respect in a variety of situations.
- Displays honesty & integrity.
- Supervises the Front Office Department Lobby Hosts.
- Conducts preshift meetings.
- Communicates effectively to staff using tools such as development reviews training departmental orientation and monthly departmental meetings.
- Motivates and develops team members.
- Maximizes room sales room revenue and profit.
- Delivers outstanding service and creates memorable experiences.
- Assists in leading and supervising the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins.
- Embraces and effectively lives Arlo Hotels values and culture.
- Assigns coordinates and supervises work activities of Lobby Hosts.
- Trains mentors and develops Lobby Hosts. Prepares team member schedules completes payroll and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands.
- Ensures work is completed to include shift closings room deposits refunds and rebates. All necessary paperwork is completed.
- Conducts performance reviews with reporting team members.
- Responds immediately to all emergency situations completes necessary incident reports and follows up with guests and staff.
- Communicates effectively to staff using tools such as: preshift briefings orientation activities short take training and developmental reviews.
- Manages same day rooms inventory and rate yielding.
- Takes personal responsibility for correcting service problems and creates memorable guest experiences.
Education
Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
- Hospitality Diploma or Degree preferred.
- Minimum 2 3 years in a management position.
- Hospitality or customer service.
- Opera experience.
Benefits : Medical Vision Dental and 401k Tuition Reimbursement Program (ref. 58060
We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race color religion age sex national origin disability status genetics protectedveteran status sexual orientation gender identity or expression or any other characteristicprotected by federal state or local laws.
Required Experience:
IC
Employment Type
Full-Time
