Support Engineering Manager - III Amazon Pay
Support Engineering Manager - III Amazon Pay
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Job Description
If you love solving the deepest tech problems enjoy working with all types of customers from around the world love variety this job has it all in spades. You will be required to deeply understand technology landscapes and evaluate the use of new technologies. You will be influential within your team and work with peers and senior leaders to define and revise the standards for operational excellence across Amazon pay. You will consistently tackle abstract issues that span multiple functional areas and drive your team to push for improvements that can scale across other teams services and platforms. Wed love it if you bring in a deep understanding of modern Cloud infrastructure programming expertise operational experience and a desire to change the status quo. Well support you with robust backend systems mature processes and a motivated team with a strong desire to improve customer experience. Were looking for an engineer who can analyze and help improve our monitoring and processes to get us to an even higher level of availability scalability and reliability. You will be working on security initiatives and are responsible to drive and implement solutions from security perspective including but not limited to building tools implementation of strategic initiatives within engineering teams driving and governance of security processes.
Key job responsibilities
. Lead a team in supporting our business teams worldwide by providing critical product support
Technically lead your team and act as a subject matter expert for one or more services
Lead large multiteam projects and resolve the most complex support issues
. Work directly with engineering teams to ensure that customer issues are resolved as expediently as possible and root causes are addressed utilizing continuous improvement methodologies
Drive the team to improve operational efficiency for all services through the identification and development of SLAs metrics monitors procedures tools and documentation
. Complete analysis and present periodic reviews of operational performance and KPIs
Think proactively and work to prevent support issues before they are realized
Regularly work with management to assign tasks and small projects to other Support Engineers
Take a role in the strategic direction of the team
Play a significant role in hiring mentoring and training employees
Demonstrate excellent judgment when making decisions
About the team
Amazon Pays mission is to be the most preferred way for Amazon customers to pay no matter where they are paying. We deliver experiences that bolster the trust customers already hold for Amazon. We consistently improve our product to drive differentiated convenience and value customers expect from Amazon with features that Amazon can deliver for our customers better than anyone else. We are a startup within one of the worlds largest companies embracing a how might we mindset in front of any obstacle we face to scale.
. Bachelors degree in Computer Science Engineering or related technical field
810 years experience in software development testing or support engineering
5 years of technical lead experience
5 years in hiring developing and evaluating performance of engineers
Hands on experience in Perl/Shell scripting C/C/Java SQL queries and Linux commands
. You can solve problems at their root stepping back to understand the broader context
You have experience in influencing other teams internally and externally to deliver the right solutions for the end customers
You have experience in defining metrics for larger more complex projects and productivity
You have experience in understanding the needs of both business and end customers and translating them into right solutions
You have the art of making your team a great place to work and grow
You display energy and initiative in solving problems
You demonstrate appropriate quality and thoroughness
You act with personal integrity at all times
You have experience in end to end tools development
You have demonstrated skill and passion for problem solving and operational excellence
You possess the ability to understand troubleshoot and describe complex technical processes and issues
You have clear and effective communication & documentation skills
Technical support experience is a definite plus
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
. Lead a team in supporting our business teams worldwide by providing critical product support
Technically lead your team and act as a subject matter expert for one or more services
Lead large multiteam projects and resolve the most complex support issues
. Work directly with engineering teams to ensure that customer issues are resolved as expediently as possible and root causes are addressed utilizing continuous improvement methodologies
Drive the team to improve operational efficiency for all services through the identification and development of SLAs metrics monitors procedures tools and documentation
. Complete analysis and present periodic reviews of operational performance and KPIs
Think proactively and work to prevent support issues before they are realized
Regularly work with management to assign tasks and small projects to other Support Engineers
Take a role in the strategic direction of the team
Play a significant role in hiring mentoring and training employees
Demonstrate excellent judgment when making decisions
About the team
Amazon Pays mission is to be the most preferred way for Amazon customers to pay no matter where they are paying. We deliver experiences that bolster the trust customers already hold for Amazon. We consistently improve our product to drive differentiated convenience and value customers expect from Amazon with features that Amazon can deliver for our customers better than anyone else. We are a startup within one of the worlds largest companies embracing a how might we mindset in front of any obstacle we face to scale.
. Bachelors degree in Computer Science Engineering or related technical field
810 years experience in software development testing or support engineering
5 years of technical lead experience
5 years in hiring developing and evaluating performance of engineers
Hands on experience in Perl/Shell scripting C/C/Java SQL queries and Linux commands
. You can solve problems at their root stepping back to understand the broader context
You have experience in influencing other teams internally and externally to deliver the right solutions for the end customers
You have experience in defining metrics for larger more complex projects and productivity
You have experience in understanding the needs of both business and end customers and translating them into right solutions
You have the art of making your team a great place to work and grow
You display energy and initiative in solving problems
You demonstrate appropriate quality and thoroughness
You act with personal integrity at all times
You have experience in end to end tools development
You have demonstrated skill and passion for problem solving and operational excellence
You possess the ability to understand troubleshoot and describe complex technical processes and issues
You have clear and effective communication & documentation skills
Technical support experience is a definite plus
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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