CMDB Analyst SME
CMDB Analyst SME
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Job Description
Responsibilities
- Supports the Configuration manager in the development of CMDB policy processes and knowledge base
- Overall responsibility for managing and maintaining data/IT configuration items and data governance for the platform
- Works with the Configuration manager to improve CI data integrity regarding classes naming conventions attributes data sources and relationships
- Assists Configuration manager in conducting configuration audits and reconciliation
- Ensuring configuration owner roles are performed to ensure CMDB accuracy and completeness
- Drives visibility on unauthorized CI changes or alterations to environment
- Maintains data dictionary
- Owns data model for the platform
- Defines KPIs to manage the effectiveness of the data
- Works with other stakeholders to understand new requirements and identify how Configuration management can support business outcomes
- Support and administer the tool for configuration and asset management ServiceNow Discovery and additional applications or modules as assigned
- Perform SDLC activities required to enhance the Service Now platform
Profile
- Bachelors degree from an accredited college or university in Computer Science Information Systems or related equivalent IT field preferred.
- ITIL Foundation v3 or v4 certification
- 2 years of ServiceNow IT Operations experience
- 5 years of experience working in global enterprises
- Expert knowledge of IT Configuration and Asset Management processes.
- Expert knowledge of ServiceNow CMDB preferred
- Understanding of ServiceNow Discovery and Service Mapping tools preferred
- Solution Oriented mind set & be able to provide recommendations for the current and future platform.
- Familiar with the processes that consume CMDB data e.g. Incident Problem SDLC Asset and Change
- Excellent analytical and problem solving skills on maintaining CMDB data integrity.
- Able to generate reports for KPIs.
- CMDB Excellent collaboration customer service and communication skills to work in a team environment.
- Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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